You will witness your positive changes after completing learning our CRT-261 Answers study guide. Not only that you can learn more useful and latest professional knowledge, but also you can get the CRT-261 Answers certification to have a better career. Where there is a will, there is a way. To choose us is to choose success! It is an incredible opportunity among all candidates fighting for the desirable exam outcome to have our CRT-261 Answers practice materials. A lot of our candidates used up all examination time and leave a lot of unanswered questions of the CRT-261 Answers exam questions.
Salesforce Service Cloud Consultant CRT-261 You will not need to struggle with the exam.
The answer of this question is to use Goldmile-Infobiz's Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Answers exam training materials, and with it you can pass your exams. Most of the materials on the market do not have a free trial function. Even some of the physical books are sealed up and cannot be read before purchase.
As we all know, Goldmile-Infobiz's Salesforce CRT-261 Answers exam training materials has very high profile, and it is also well-known in the worldwide. Why it produces such a big chain reaction? This is because Goldmile-Infobiz's Salesforce CRT-261 Answers exam training materials is is really good. And it really can help us to achieve excellent results.
Salesforce CRT-261 Answers - Stop hesitating.
Elaborately designed and developed CRT-261 Answers test guide as well as good learning support services are the key to assisting our customers to realize their dreams. Our CRT-261 Answers study braindumps have a variety of self-learning and self-assessment functions to detect learners’ study outcomes, and the statistical reporting function of our CRT-261 Answers test guide is designed for students to figure out their weaknesses and tackle the causes, thus seeking out specific methods dealing with them. Most of them give us feedback that they have learned a lot from our CRT-261 Answers exam guide and think it has a lifelong benefit. They have more competitiveness among fellow workers and are easier to be appreciated by their boss. In fact, the users of our CRT-261 Answers exam have won more than that, but a perpetual wealth of life.
Here has professional knowledge, powerful exam dumps and quality service, which can let you master knowledge and skill with high speed and high efficiency. What's more, it can help you are easy to cross the border and help you access to success.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Under the guidance of our CIPS L4M5 test braindumps, 20-30 hours’ preparation is enough to help you obtain the Salesforce certification, which means you can have more time to do your own business as well as keep a balance between a rest and taking exams. The SAP C-BCBAI-2509 exam software designed by our Goldmile-Infobiz will help you master SAP C-BCBAI-2509 exam skills. Contemporarily, social competitions stimulate development of modern science, technology and business, which revolutionizes our society’s recognition to SAP C_TS4FI_2023 exam and affect the quality of people’s life. SAP C_BCBTM_2502 - If you have any question about our products and services, you can contact our online support in our Goldmile-Infobiz website, and you can also contact us by email after your purchase. Our learning materials are practically tested, choosing our Genesys GCP-GCX exam guide, you will get unexpected surprise.
Updated: May 28, 2022