Instead of focusing on profits, we determined to help every customer harvest desirable outcomes by our CRT-261 Details training materials. So our staff and after-sales sections are regularly interacting with customers for their further requirements and to know satisfaction levels of them. We want to finish long term objectives through customer satisfaction and we have achieved it already by our excellent CRT-261 Details exam questions. Our CRT-261 Details study materials capture the essence of professional knowledge and lead you to desirable results effortlessly. So let us continue with our reference to advantages of our CRT-261 Details learning questions. As a key to the success of your life, the benefits that CRT-261 Details exam guide can bring you are not measured by money.
Salesforce Service Cloud Consultant CRT-261 You no longer have to worry about after the exam.
Salesforce Service Cloud Consultant CRT-261 Details - Certification Preparation for Service Cloud Consultant Goldmile-Infobiz's expert team is a large team composed of senior IT professionals. By devoting in this area so many years, we are omnipotent to solve the problems about the Exam CRT-261 Actual Tests learning questions with stalwart confidence. we can claim that only studing our Exam CRT-261 Actual Tests study guide for 20 to 30 hours, then you will pass the exam for sure.
Goldmile-Infobiz is a website for Salesforce certification CRT-261 Details exam to provide a short-term effective training. Salesforce CRT-261 Details is a certification exam which is able to change your life. IT professionals who gain Salesforce CRT-261 Details authentication certificate must have a higher salary than the ones who do not have the certificate and their position rising space is also very big, who will have a widely career development prospects in the IT industry in.
Salesforce CRT-261 Details - At first, it can be only used on PC.
With Goldmile-Infobiz's Salesforce CRT-261 Details exam training materials, you can get the latest Salesforce CRT-261 Details exam questions and answers. It can make you pass the Salesforce CRT-261 Details exam. Salesforce CRT-261 Details exam certification can help you to develop your career. Goldmile-Infobiz's Salesforce CRT-261 Details exam training materials is ensure that you fully understand the questions and issues behind the concept. t can help you pass the exam easily.
Our CRT-261 Details free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our CRT-261 Details real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid CRT-261 Details exam pdf.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Goldmile-Infobiz Salesforce SISA CSPAI exam training materials have the best price value. There are three versions according to your study habit and you can practice our HP HPE2-E84 dumps pdf with our test engine that help you get used to the atmosphere of the formal test. Palo Alto Networks XSIAM-Engineer - I would like to find a different job, because I am tired of my job and present life. All these versions of Cloud Security Alliance CCSK pratice materials are easy and convenient to use. Goldmile-Infobiz Salesforce Cisco 350-601 dumps are the certification training material that guarantees 100% sail through the test at the first attempt.
Updated: May 28, 2022