Without doubt, you will get a higher salary if you have a CRT-261 Discount certification or you can enter into a bigger company. And our CRT-261 Discount exam materials can make your dream come true. It is well known that certificates are not versatile, but without a CRT-261 Discount certification you are a little inferior to the same competitors in many ways. CRT-261 Discount preparation material guarantee that you will get most excellent and simple method to pass your certification CRT-261 Discount exams on the first attempt. Make yourself more valuable in today's competitive computer industry Goldmile-Infobiz's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. Now, everything is different.
Our CRT-261 Discount exam guide are cost-effective.
If you are a diligent person, we strongly advise you to try our CRT-261 - Certification Preparation for Service Cloud Consultant Discount real test. With our Exam CRT-261 Online real exam, we look forward to your joining. And our Exam CRT-261 Online exam braindumps will never let you down.
In our software version of the CRT-261 Discount exam dumps, the unique point is that you can take part in the practice test before the real CRT-261 Discount exam. You never know what you can get till you try. It is universally acknowledged that mock examination is of great significance for those who are preparing for the exam since candidates can find deficiencies of their knowledge as well as their shortcomings in the practice test, so that they can enrich their knowledge before the real CRT-261 Discount exam.
Salesforce CRT-261 Discount - So its status can not be ignored.
According to the different demands from customers, the experts and professors designed three different versions for all customers. According to your need, you can choose the most suitable version of our Certification Preparation for Service Cloud Consultant guide torrent for yourself. The three different versions have different functions. If you decide to buy our CRT-261 Discount test guide, the online workers of our company will introduce the different function to you. You will have a deep understanding of the three versions of our CRT-261 Discount exam questions. We believe that you will like our products.
Training materials in the Goldmile-Infobiz are the best training materials for the candidates. With Goldmile-Infobiz's Salesforce CRT-261 Discount exam training materials, you will pass the exam easily.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Of course, a lot of problems such as soft test engine appeared some faults or abnormal stating run phenomenon of our Salesforce Platform-App-Builder exam question, these problems cannot be addressed by simple language, we will service a secure remote assistance for users and help users immediate effectively solve the existing problems of our Salesforce Platform-App-Builder torrent prep, thus greatly enhance the user experience, beneficial to protect the user's learning resources and use digital tools, let users in a safe and healthy environment to study Salesforce Platform-App-Builder exam question. BCS PC-BA-FBA-20 - 100% satisfaction guarantee! Actually, just think of our VMware 3V0-21.25 test prep as the best way to pass the exam is myopic. What do you think of Salesforce Snowflake SOL-C01 certification exam? As one of the most popular Salesforce certification exams, Snowflake SOL-C01 test is also very important. Our CMAA Construction-Manager preparation practice are highly targeted and have a high hit rate, there are a lot of learning skills and key points in the exam, even if your study time is very short, you can also improve your CMAA Construction-Manager exam scores very quickly.
Updated: May 28, 2022