We can promise that you would like to welcome this opportunity to kill two birds with one stone. If you choose our CRT-261 Reliable Study Questions Ppt test questions as your study tool, you will be glad to study for your exam and develop self-discipline, our CRT-261 Reliable Study Questions Ppt latest question adopt diversified teaching methods, and we can sure that you will have passion to learn by our products. We believe that our products will help you successfully pass your exam and hope you will like our product. We can give you suggestion on CRT-261 Reliable Study Questions Ppt training engine 24/7, as long as you contact us, no matter by email or online, you will be answered quickly and professionally! Our worldwide after sale staff on the CRT-261 Reliable Study Questions Ppt exam questions will be online and reassure your rows of doubts as well as exclude the difficulties and anxiety with all the customers. Besides, many exam candidates are looking forward to the advent of new CRT-261 Reliable Study Questions Ppt versions in the future.
Salesforce Service Cloud Consultant CRT-261 You may try it!
Salesforce Service Cloud Consultant CRT-261 Reliable Study Questions Ppt - Certification Preparation for Service Cloud Consultant Our company is a well-known multinational company, has its own complete sales system and after-sales service worldwide. The job-hunters face huge pressure because most jobs require both working abilities and profound major knowledge. Passing CRT-261 Test Questions Fee exam can help you find the ideal job.
A generally accepted view on society is only the professionals engaged in professionally work, and so on, only professional in accordance with professional standards of study materials, as our Certification Preparation for Service Cloud Consultant study questions, to bring more professional quality service for the user. Our study materials can give the user confidence and strongly rely on feeling, lets the user in the reference appendix not alone on the road, because we are to accompany the examinee on CRT-261 Reliable Study Questions Ppt exam, candidates need to not only learning content of teaching, but also share his arduous difficult helper, so believe us, we are so professional company.
Salesforce CRT-261 Reliable Study Questions Ppt - In contrast, they will inspire your potential.
All exam materials in CRT-261 Reliable Study Questions Ppt learning materials contain PDF, APP, and PC formats. They have the same questions and answers but with different using methods. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our CRT-261 Reliable Study Questions Ppt study guide. And besides, you can take it with you wherever you go for it is portable and takes no place. So the PDF version of our CRT-261 Reliable Study Questions Ppt exam questions is convenient.
The second one of CRT-261 Reliable Study Questions Ppt test guide is emphasis on difficult and hard-to-understand points. Experts left notes for your reference, and we believe with their notes things will be easier.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
We often ask, what is the purpose of learning? Why should we study? Why did you study for SAP C-TS422-2504exam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning SAP C-TS422-2504 exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test SAP C-TS422-2504 certification, get a certificate, to prove better us, to pave the way for our future life. So just set out undeterred with our practice materials, These Fortinet NSE7_OTS-7.2 study prep win honor for our company, and we treat it as our utmost privilege to help you achieve your goal. Improving your efficiency and saving your time has always been the goal of our Workday Workday-Pro-Compensation preparation exam. Having a good command of processional knowledge in this line, they devised our high quality and high effective HP HPE7-A11 study materials by unremitting effort and studious research. Fortinet FCSS_EFW_AD-7.6 - We provide 3 versions for the clients to choose based on the consideration that all the users can choose the most suitable version to learn.
Updated: May 28, 2022