Here I would like to explain the core value of Goldmile-Infobiz exam dumps. Goldmile-Infobiz practice test dumps guarantee 100% passing rate. Goldmile-Infobiz real questions and answers are compiled by lots of IT experts with abundant experiences. But you are lucky, we can provide you with well-rounded services on CRT-261 Kit practice braindumps to help you improve ability. You would be very pleased and thankful if you can spare your time to have a look about features of our CRT-261 Kit study materials. As an enthusiasts in IT industry, are you preparing for the important CRT-261 Kit exam? Why not let our Goldmile-Infobiz to help you? We provide not only the guarantee for you to pass CRT-261 Kit exam, but also the relaxing procedure of CRT-261 Kit exam preparation and the better after-sale service.
Salesforce Service Cloud Consultant CRT-261 PayPal doesn't have extra costs.
I believe our CRT-261 - Certification Preparation for Service Cloud Consultant Kit test braindumps will bring you great convenience. The free demos of Printable CRT-261 PDF study quiz include a small part of the real questions and they exemplify the basic arrangement of our Printable CRT-261 PDF real test. They also convey an atmosphere of high quality and prudent attitude we make.
And we are consigned as the most responsible company in this area. So many competitors concede our superior position in the market. Besides, we offer some promotional benefits for you.
Our Salesforce CRT-261 Kit exam questions are your best choice.
In cyber age, it’s essential to pass the CRT-261 Kit exam to prove ability especially for lots of office workers. Our company, with a history of ten years, has been committed to making efforts on developing CRT-261 Kit exam guides in this field. Since the establishment, we have won wonderful feedback from customers and ceaseless business and continuously worked on developing our CRT-261 Kit exam prepare to make it more received by the public. Moreover, our understanding of the importance of information technology has reached a new level. Efforts have been made in our experts to help our candidates successfully pass CRT-261 Kit exam. Seldom dose the e-market have an authorized study materials for reference.
Our CRT-261 Kit learning questions engage our working staff in understanding customers’ diverse and evolving expectations and incorporate that understanding into our strategies, thus you can 100% trust our CRT-261 Kit exam engine. And our professional CRT-261 Kit study materials determine the high pass rate.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
The online test engine is a kind of online learning, you can enjoy the advantages of APP version of our CompTIA N10-009 exam guide freely. According to the research statistics, we can confidently tell that 99% candidates have passed the Pegasystems PEGACPDS25V1 exam. We are specialized in providing our customers with the most reliable and accurate Microsoft PL-300-KR exam guide and help them pass their exams. But our ICF ICF-ACC exam questions have made it. We have clear data collected from customers who chose our Cisco 350-601 training engine, the passing rate is 98-100 percent.
Updated: May 28, 2022