In order to get the CRT-261 Questions certification with the less time and energy investment, you need a useful and valid Salesforce study material for your preparation. CRT-261 Questions free download pdf will be the right material you find. The comprehensive contents of CRT-261 Questions practice torrent can satisfied your needs and help you solve the problem in the actual test easily. Secondly, our CRT-261 Questions study materials persist in creating a modern service oriented system and strive for providing more preferential activities for your convenience. Come and buy our CRT-261 Questions exam materials, you will get more than you can imagine! Then you will be confident in the actual test.
Salesforce Service Cloud Consultant CRT-261 After all, you are the main beneficiary.
Salesforce Service Cloud Consultant CRT-261 Questions - Certification Preparation for Service Cloud Consultant With all these products, your success is assured with 100% money back guarantee. What’s more, all computers you have installed our study materials can run normally. Our CRT-261 Valid Test Cram Sheet exam guide are cost-effective.
We have benefited a lot from those changes. In order to keep pace with the development of the society, we also need to widen our knowledge. If you are a diligent person, we strongly advise you to try our CRT-261 Questions real test.
Salesforce CRT-261 Questions - Boring life will wear down your passion for life.
Our CRT-261 Questions guide torrent has gone through strict analysis and summary according to the past exam papers and the popular trend in the industry and are revised and updated according to the change of the syllabus and the latest development conditions in the theory and the practice. The CRT-261 Questions exam questions have simplified the sophisticated notions. The software boosts varied self-learning and self-assessment functions to check the learning results. The software of our CRT-261 Questions test torrent provides the statistics report function and help the students find the weak links and deal with them.
They never give up learning new things. Every time they try our new version of the CRT-261 Questions real exam, they will write down their feelings and guidance.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Juniper JN0-232 - As far as we are concerned, the key to quick upward mobility lies in adapting your excellent personality to the style of the organization you are working in. What is more, we will offer you free new version if you have purchased our SAP C-ARP2P-2508 training engine before. Python Institute PCEP-30-02 - Our goal is to help you successfully pass relevant exam in an efficient learning style. Goldmile-Infobiz can provide you with the real Salesforce certification Snowflake GES-C01 exam practice questions and answers to ensure you 100% pass the exam. So it is our sincere suggestion that you are supposed to get some high-rank practice materials like our SAP C-ARCIG-2508 study guide.
Updated: May 28, 2022