When the interface displays that you have successfully paid for our CRT-261 Sheet study materials, our specific online sales workers will soon deal with your orders. You will receive the CRT-261 Sheet study materials no later than ten minutes. You need to ensure that you have written down the correct email address. Unlike some products priced heavily and too heavy to undertake, our CRT-261 Sheet practice materials are reasonable in price. So our CRT-261 Sheet guide dumps are financially desirable. These professional knowledge will become a springboard for your career, help you get the favor of your boss, and make your career reach it is peak.
So our CRT-261 Sheet study questions are their best choice.
Once our CRT-261 - Certification Preparation for Service Cloud Consultant Sheet learning materials are updated, we will automatically send you the latest information about our CRT-261 - Certification Preparation for Service Cloud Consultant Sheet exam question. And our online test engine and the windows software of the CRT-261 Valid Dumps Sheet guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
The most advanced operation system in our CRT-261 Sheet exam questions which can assure you the fastest delivery speed, and your personal information will be encrypted automatically by our operation system. Within several minutes, you will receive our CRT-261 Sheet study guide! Nowadays, all of us are living a fast-paced life and we have to deal with things with high-efficience.
Salesforce CRT-261 Sheet - While it is not truth.
Salesforce CRT-261 Sheet authentication certificate is the dream IT certificate of many people. Salesforce certification CRT-261 Sheet exam is a examination to test the examinees' IT professional knowledge and experience, which need to master abundant IT knowledge and experience to pass. In order to grasp so much knowledge, generally, it need to spend a lot of time and energy to review many books. Goldmile-Infobiz is a website which can help you save time and energy to rapidly and efficiently master the Salesforce certification CRT-261 Sheet exam related knowledge. If you are interested in Goldmile-Infobiz, you can first free download part of Goldmile-Infobiz's Salesforce certification CRT-261 Sheet exam exercises and answers on the Internet as a try.
About choosing the perfect CRT-261 Sheet study material, it may be reflected in matters like quality, prices, after-sale services and so on. CRT-261 Sheet exam simulation is accumulation of knowledge about the exam strictly based on the syllabus of the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
IBM C1000-189 - Please select Goldmile-Infobiz, you will be the next successful IT person. Amazon SCS-C02 - If you are interest in it, you can buy it right now. Amazon CLF-C02 - Do not spend too much time and money, as long as you have Goldmile-Infobiz learning materials you will easily pass the exam. Originating the Amazon DOP-C02 exam questions of our company from tenets of offering the most reliable backup for customers, and outstanding results have captured exam candidates’ heart for their functions. It is well known that Goldmile-Infobiz provide excellent Salesforce Huawei H25-621_V1.0 exam certification materials.
Updated: May 28, 2022