Firstly, our company always feedbacks our candidates with highly-qualified CRT-261 Dumps Questions study guide and technical excellence and continuously developing the most professional CRT-261 Dumps Questions exam materials. Secondly, our CRT-261 Dumps Questions study materials persist in creating a modern service oriented system and strive for providing more preferential activities for your convenience. Come and buy our CRT-261 Dumps Questions exam materials, you will get more than you can imagine! Then you will be confident in the actual test. With our CRT-261 Dumps Questions pdf torrent, you will minimize your cost on the exam preparation and be ready to pass your CRT-261 Dumps Questions actual test on your first try. It is worthy for you to buy our CRT-261 Dumps Questions exam preparation not only because it can help you pass the exam successfully but also because it saves your time and energy.
Salesforce Service Cloud Consultant CRT-261 After all, you are the main beneficiary.
If you are a novice, begin from CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Questions study guide and revise your learning with the help of testing engine. If the computer doesn’t install JAVA, it will automatically download to ensure the normal running of the Latest CRT-261 Practice Questions Ebook study materials. What’s more, all computers you have installed our study materials can run normally.
We have benefited a lot from those changes. In order to keep pace with the development of the society, we also need to widen our knowledge. If you are a diligent person, we strongly advise you to try our CRT-261 Dumps Questions real test.
Salesforce CRT-261 Dumps Questions - You may have gone through a lot of exams.
It is a prevailing belief for many people that practice separated from theories are blindfold. Our CRT-261 Dumps Questions learning quiz is a salutary guidance helping you achieve success. The numerous feedbacks from our clients praised and tested our strength on this career, thus our CRT-261 Dumps Questions practice materials get the epithet of high quality and accuracy. We are considered the best ally to our customers who want to pass their CRT-261 Dumps Questions exam by their first attempt and achieve the certification successfully!
Our CRT-261 Dumps Questions exam dumps strive for providing you a comfortable study platform and continuously explore more functions to meet every customer’s requirements. We may foresee the prosperous talent market with more and more workers attempting to reach a high level through the Salesforce certification.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
CompTIA PK0-005 - And the warm feedbacks from our customers all over the world prove that we are considered the most popular vendor in this career. As we have become the leader in this career and our experts have studying the Fortinet FCP_FAZ_AN-7.6 exam braindumps for many years and know every detail about this subjest. Microsoft MS-900-KR - And you will find it is quite fast and convenient. Our HP HPE2-W12 exam questions are so popular among the candidates not only because that the qulity of the HP HPE2-W12 study braidumps is the best in the market. Though you can participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, thus our HP HPE7-A01 study dumps bring more outstanding teaching effect.
Updated: May 28, 2022