Unlike other CRT-261 Exam Preview study materials, there is only one version and it is not easy to carry. Our CRT-261 Exam Preview exam questions mainly have three versions which are PDF, Software and APP online, and for their different advantafes, you can learn anywhere at any time. And the prices of our CRT-261 Exam Preview training engine are reasonable for even students to afford and according to the version that you want to buy. We are still working hard to satisfy your demands. You will feel comfortable and pleasant to shop on such a good website. And there is no exaggeration that our pass rate for our CRT-261 Exam Preview study guide is 98% to 100% which is proved and tested by our loyal customers.
Salesforce Service Cloud Consultant CRT-261 They all have high authority in the IT area.
Generally speaking, CRT-261 - Certification Preparation for Service Cloud Consultant Exam Preview certification has become one of the most authoritative voices speaking to us today. Now many IT professionals agree that Salesforce certification Valid CRT-261 Test Cram Sheet exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification Valid CRT-261 Test Cram Sheet exam is an exam concerned by lots of IT professionals.
Imagine how happy it would be to take a familiar examination paper in a familiar environment! You can easily pass the exam, after using CRT-261 Exam Preview training materials. You no longer have to worry about after the exam.
Our Salesforce CRT-261 Exam Preview study prep will not disappoint you.
Success is has method. You can be successful as long as you make the right choices. Goldmile-Infobiz's Salesforce CRT-261 Exam Preview exam training materials are tailored specifically for IT professionals. It can help you pass the exam successfully. If you're still catching your expertise to prepare for the exam, then you chose the wrong method. This is not only time-consuming and laborious, but also is likely to fail. But the remedy is not too late, go to buy Goldmile-Infobiz's Salesforce CRT-261 Exam Preview exam training materials quickly. With it, you will get a different life. Remember, the fate is in your own hands.
People always complain that they do nothing perfectly. The fact is that they never insist on one thing and give up quickly.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Salesforce CRT-450 - You get what you want is one of the manifestations of success. SCDM CCDM - We can't say it’s the best reference, but we're sure it won't disappoint you. Workday Workday-Pro-Compensation - If exam outline and the content change, Goldmile-Infobiz can provide you with the latest information. Through the practice of our CIPS L4M6 exam questions, you can grasp the intention of the examination organization accurately. PMI PMP-KR - After you use our dumps, you will believe what I am saying.
Updated: May 28, 2022