CRT-261 Free Download certification materials will enable you to obtain the actual certification within days, and will be the best choice for your time and money. However, the appearance of our CRT-261 Free Download certification materials will solve your question and change your impression of CRT-261 Free Download certification exam. You will find it is easy to pass the CRT-261 Free Download certification exam. Goldmile-Infobiz gives you unlimited online access to CRT-261 Free Download certification practice tools. You can instantly download the CRT-261 Free Download test engine and install it on your PDF reader, laptop or phone, then you can study it in the comfort of your home or while at office. If you buy the CRT-261 Free Download study materials from our company, you will have the right to enjoy the perfect service.
Salesforce Service Cloud Consultant CRT-261 With it you will have a key to success.
Salesforce Service Cloud Consultant CRT-261 Free Download - Certification Preparation for Service Cloud Consultant It is unquestionable necessary for you to have an initial look of them before buying any. Goldmile-Infobiz can provide you with everything you need. IT certification exam is very popular examination in the current society, especially in the IT industry.
So we hope you can have a good understanding of the CRT-261 Free Download exam torrent we provide, then you can pass you exam in your first attempt. Our CRT-261 Free Download exam prep is elaborately compiled and highly efficiently, it will cost you less time and energy, because we shouldn’t waste our money on some unless things. The passing rate and the hit rate are also very high, there are thousands of candidates choose to trust our CRT-261 Free Download guide torrent and they have passed the exam.
Salesforce CRT-261 Free Download - Don't hesitate.
Facing the incoming CRT-261 Free Download exam, you may feel stained and anxious, suspicious whether you could pass the exam smoothly and successfully. Actually, you must not impoverish your ambition. Our suggestions are never boggle at difficulties. It is your right time to make your mark. Preparation of exam without effective materials is just like a soldier without gun. You will be feeling be counteracted the effect of tension for our CRT-261 Free Download practice dumps can relieve you of the anxious feelings.
It is no longer an accident for you to pass CRT-261 Free Download exam after you have use our CRT-261 Free Download exam software. You will have thorough training and exercises from our huge question dumps, and master every question from the detailed answer analysis.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Appian ACD201 - During the prolonged review, many exam candidates feel wondering attention is hard to focus. We are not satisfied with that we have helped more candidates pass Cisco 300-425 exam, because we know that the IT industry competition is intense, we must constantly improve our dumps so that we cannot be eliminated. They always treat customers with courtesy and respect to satisfy your need on our CompTIA PK0-005 exam dumps. SAP C-BCBTM-2502 - The online chat button is at the right bottom of the Goldmile-Infobiz page. PMI PMP - There is no doubt that the function can help you pass the Certification Preparation for Service Cloud Consultant exam.
Updated: May 28, 2022