You can totally rely on us! We never concoct any praise but show our capacity by the efficiency and profession of our CRT-261 Practice Mock practice materials. Besides, the pollster conducted surveys of public opinions of our CRT-261 Practice Mock study engine and get desirable outcomes that more than 98 percent of exam candidates feel rewarding after using our CRT-261 Practice Mock actual exam. Our online test engine will improve your ability to solve the difficulty of CRT-261 Practice Mock real questions and get used to the atmosphere of the formal test. Our experts created the valid CRT-261 Practice Mock study guide for most of candidates to help them get good result with less time and money. Believe us and if you purchase our product it is very worthy.
There are many advantages of our CRT-261 Practice Mock study tool.
Salesforce Service Cloud Consultant CRT-261 Practice Mock - Certification Preparation for Service Cloud Consultant Experts expressed their meaning with clarity by knowledgeable and understandable words which cannot be misunderstood. Because the exam may put a heavy burden on your shoulder while our Latest CRT-261 Exam Questions Pdf practice materials can relieve you of those troubles with time passing by. Just spent some time regularly on our Latest CRT-261 Exam Questions Pdf exam simulation, your possibility of getting it will be improved greatly.
Our three versions of CRT-261 Practice Mock study materials are the PDF, Software and APP online. They have their own advantages differently and their prolific CRT-261 Practice Mock practice materials can cater for the different needs of our customers, and all these CRT-261 Practice Mock simulating practice includes the new information that you need to know to pass the test for we always update it in the first time. So you can choose them according to your personal preference.
Salesforce CRT-261 Practice Mock - They compile each answer and question carefully.
All the CRT-261 Practice Mock training files of our company are designed by the experts and professors in the field. The quality of our study materials is guaranteed. According to the actual situation of all customers, we will make the suitable study plan for all customers. If you buy the CRT-261 Practice Mock learning dumps from our company, we can promise that you will get the professional training to help you pass your exam easily. By our professional training, you will pass your exam and get the related certification in the shortest time.
If you decide to buy and use the CRT-261 Practice Mock training materials from our company with dedication on and enthusiasm step and step, it will be very easy for you to pass the exam without doubt. We sincerely hope that you can achieve your dream in the near future by the CRT-261 Practice Mock latest questions of our company.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
The CompTIA 220-1101 learn prep from our company has helped thousands of people to pass the exam and get the related certification, and then these people have enjoyed a better job and a better life. If you do not receive our HP HPE3-CL02 study materials, please contact our online workers. Because a lot of people hope to get the certification by the related exam, now many leaders of companies prefer to the candidates who have the Huawei H13-321_V2.5certification. In fact, all of the three versions of the Adobe AD0-E137 practice prep are outstanding. Microsoft MS-102-KR - If you have any questions about our study materials, you can send an email to us, and then the online workers from our company will help you solve your problem in the shortest time.
Updated: May 28, 2022