In an increasingly competitive social life, we should keep up with the unpredictable world, regain our knowledge, and pursue decent work and a higher standard of living. If you have a CRT-261 Sample Questions certificate, you will gain more competitive advantage and differentiate yourself from other job seekers. In this respect, CRT-261 Sample Questions study guide is obviously your best choice. Since inception, our company has been working on the preparation of CRT-261 Sample Questions learning guide, and now has successfully helped tens of thousands of candidates around the world to pass the exam. As a member of the group who are about to take the CRT-261 Sample Questions exam, are you worried about the difficulties in preparing for the exam? Maybe this problem can be solved today, if you are willing to spend a few minutes to try our CRT-261 Sample Questions actual exam. No one will laugh at a hardworking person.
Salesforce Service Cloud Consultant CRT-261 How to get to heaven? Shortcart is only one.
Salesforce Service Cloud Consultant CRT-261 Sample Questions - Certification Preparation for Service Cloud Consultant This is unprecedented true and accurate test materials. Goldmile-Infobiz dumps can absolutely let you get an unexpected effect. Have you thought of how to easily pass Salesforce Associate CRT-261 Level Exam test? Have you found the trick? If you don't know what to do, I'll help you.
Select Goldmile-Infobiz is to choose success. Goldmile-Infobiz's Salesforce CRT-261 Sample Questions exam training materials can help all candidates to pass the IT certification exam. Through the use of a lot of candidates, Goldmile-Infobiz's Salesforce CRT-261 Sample Questions exam training materials is get a great response aroud candidates, and to establish a good reputation.
Salesforce CRT-261 Sample Questions - Sometimes choice is greater than important.
Goldmile-Infobiz Salesforce CRT-261 Sample Questions practice test dumps can help you pass IT certification exam in a relaxed manner. In addition, if you first take the exam, you can use software version dumps. Because the SOFT version questions and answers completely simulate the actual exam. You can experience the feeling in the actual test in advance so that you will not feel anxious in the real exam. After you use the SOFT version, you can take your exam in a relaxed attitude which is beneficial to play your normal level.
The CRT-261 Sample Questions study guide provided by the Goldmile-Infobiz is available, affordable, updated and of best quality to help you overcome difficulties in the actual test. We continue to update our dumps in accord with CRT-261 Sample Questions real exam by checking the updated information every day.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Microsoft GH-900 - With Goldmile-Infobiz real questions and answers, when you take the exam, you can handle it with ease and get high marks. The content of our HP HPE0-J68-KR dumps torrent covers the key points of exam, which will improve your ability to solve the difficulties of HP HPE0-J68-KR real questions. Our Fortinet FCSS_CDS_AR-7.6 exam software offers comprehensive and diverse questions, professional answer analysis and one-year free update service after successful payment; with the help of our Fortinet FCSS_CDS_AR-7.6 exam software, you can improve your study ability to obtain Fortinet FCSS_CDS_AR-7.6 exam certification. There are ISACA CRISC free demo in our exam page for your reference and one-year free update are waiting for you. It is impossible to pass Palo Alto Networks PSE-Cortex-Pro-24 exam without efforts and time, but our Goldmile-Infobiz team will try our best to reduce your burden when you are preparing for Palo Alto Networks PSE-Cortex-Pro-24 exam.
Updated: May 28, 2022