In order to gain the certification quickly, people have bought a lot of study materials, but they also find that these materials don’t suitable for them and also cannot help them. If you also don’t find the suitable CRT-261 Test test guide, we are willing to recommend that you should use our study materials. Because our products will help you solve the problem, it will never let you down if you decide to purchase and practice our CRT-261 Test latest question. We can give you a guarantee, to ensure that candidates get a 100% correct answer. Your dream is very high, so you have to find a lot of material to help you prepare for the exam. With all the questons and answers of our CRT-261 Test study materials, your success is 100% guaranteed.
Salesforce Service Cloud Consultant CRT-261 We believe that you will like our products.
The certification of Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Test exam is what IT people want to get. In the process of using the Certification Preparation for Service Cloud Consultant study question, if the user has some problems, the IT professor will 24 hours online to help users solve, the user can send email or contact us on the online platform. Of course, a lot of problems such as soft test engine appeared some faults or abnormal stating run phenomenon of our CRT-261 Study Group exam question, these problems cannot be addressed by simple language, we will service a secure remote assistance for users and help users immediate effectively solve the existing problems of our CRT-261 Study Group torrent prep, thus greatly enhance the user experience, beneficial to protect the user's learning resources and use digital tools, let users in a safe and healthy environment to study CRT-261 Study Group exam question.
100% satisfaction guarantee! As well as you memorize these questions and answers in our dumps, you must pass Salesforce CRT-261 Test certification. Do you have registered for Salesforce CRT-261 Test exam? With the drawing near of the examination, I still lack of confidence to pass CRT-261 Test test.
Salesforce CRT-261 Test - People are engaged in modern society.
In order to allow our customers to better understand our CRT-261 Test quiz prep, we will provide clues for customers to download in order to understand our CRT-261 Test exam torrent in advance and see if our products are suitable for you. As long as you have questions, you can send us an email and we have staff responsible for ensuring 24-hour service to help you solve your problems. We do not charge extra service fees, but the service quality is high. Your satisfaction is the greatest affirmation for us and we sincerely serve you. Our CRT-261 Test exam guide deliver the most important information in a simple, easy-to-understand language that you can learn efficiently learn with high quality. Whether you are a student or an in-service person, our CRT-261 Test exam torrent can adapt to your needs.
One of the great advantages is that you will soon get a feedback after you finish the exercises. So you are able to adjust your learning plan of the CRT-261 Test guide test flexibly.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Cisco 300-715 - You can practice online anytime and check your test history and performance review, which will do help to your study. Oracle 1z0-1057-25 - We have always advocated customer first. So feel relieved when you buy our Microsoft DP-600 guide torrent. After you use our study materials, you can get Salesforce Marketing-Cloud-Administrator certification, which will better show your ability, among many competitors, you will be very prominent. Most experts agree that the best time to ask for more dough is after you feel your Microsoft MS-102 performance has really stood out.
Updated: May 28, 2022