We also have installable Software version which is equipped with simulated real exam environment. And the APP online version of our CRT-261 Test Fee exam dumps can support all kinds of electronic devices. Our CRT-261 Test Fee study materials have three versions which are versions of PDF, Software/PC, and APP/Online. You can totally depend on the CRT-261 Test Fee guide files of our company when you are preparing for the exam. As is known to us, our company is professional brand established for compiling the CRT-261 Test Fee exam materials for all candidates. Our CRT-261 Test Fee exam prep is subservient to your development.
Salesforce Service Cloud Consultant CRT-261 However, our company has achieved the goal.
It is understandable that many people give their priority to use paper-based CRT-261 - Certification Preparation for Service Cloud Consultant Test Fee materials rather than learning on computers, and it is quite clear that the PDF version is convenient for our customers to read and print the contents in our CRT-261 - Certification Preparation for Service Cloud Consultant Test Fee study guide. If you still have other questions about our PDF CRT-261 VCE exam questions, you can contact us directly via email or online, and we will help you in the first time with our kind and professional suggestions. All in all, our PDF CRT-261 VCE training braindumps will never let you down.
Our CRT-261 Test Fee study materials are not only as reasonable priced as other makers, but also they are distinctly superior in the many respects. With tens of thousands of our loyal customers supporting us all the way, we believe we will do a better job in this career. More and more candidates will be benefited from our excellent CRT-261 Test Fee training guide!
Salesforce CRT-261 Test Fee - Just come and buy it!
As long as you need the exam, we can update the Salesforce certification CRT-261 Test Fee exam training materials to meet your examination needs. Goldmile-Infobiz's training materials contain many practice questions and answers about Salesforce CRT-261 Test Fee and they can 100% ensure you pass Salesforce CRT-261 Test Fee exam. With the training materials we provide, you can take a better preparation for the exam. And we will also provide you a year free update service.
The series of CRT-261 Test Fee measures we have taken is also to allow you to have the most professional products and the most professional services. I believe that in addition to our CRT-261 Test Fee exam questions, you have also used a variety of products.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Goldmile-Infobiz can not only allow you for the first time to participate in the Salesforce certification Amazon SOA-C02 exam to pass it successfully, but also help you save a lot of valuable time. IIBA CPOA - Closed cars will not improve, and when we are reviewing our qualifying examinations, we should also pay attention to the overall layout of various qualifying examinations. Through the Salesforce certification SAP C-BCBTM-2502 exam method has a lot of kinds, spend a lot of time and energy to review the Salesforce certification SAP C-BCBTM-2502 exam related professional knowledge is a kind of method, through a small amount of time and money Goldmile-Infobiz choose to use the pertinence training and exercises is also a kind of method. Python Institute PCEP-30-02 - This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Salesforce certification. Now the very popular Salesforce Amazon AWS-Certified-Developer-Associate-KR authentication certificate is one of them.
Updated: May 28, 2022