If this is what you want, why are you still hesitating? If you are determined to enter into Salesforce company or some companies who are the product agents of Salesforce, a good certification will help you obtain more jobs and high positions. Goldmile-Infobiz release high passing-rate CRT-261 Test Review exam simulations to help you obtain certification in a short time. To pass the Salesforce CRT-261 Test Review exam is a dream who are engaged in IT industry. If you want to change the dream into reality, you only need to choose the professional training. Normally, you will come across almost all of the CRT-261 Test Review real questions on your usual practice.
CRT-261 Test Review VCE dumps help you save time to clear exam.
You may urgently need to attend CRT-261 - Certification Preparation for Service Cloud Consultant Test Review certificate exam and get the certificate to prove you are qualified for the job in some area. The pass rate of our products increased last year because of its reliability. Our website provides the most up-to-date and accurate Valid CRT-261 Exam Camp File dumps torrent which are the best for passing certification test.
We provide the CRT-261 Test Review study materials which are easy to be mastered, professional expert team and first-rate service to make you get an easy and efficient learning and preparation for the CRT-261 Test Review test. Our product’s price is affordable and we provide the wonderful service before and after the sale to let you have a good understanding of our CRT-261 Test Review study materials before your purchase, you had better to have a try on our free demos.
Salesforce CRT-261 Test Review - As an old saying goes: Practice makes perfect.
The latest CRT-261 Test Review dumps collection covers everything you need to overcome the difficulty of real questions and certification exam. Accurate CRT-261 Test Review test answers are tested and verified by our professional experts with the high technical knowledge and rich experience. You may get answers from other vendors, but our CRT-261 Test Review briandumps pdf are the most reliable training materials for your exam preparation.
Our App online version of CRT-261 Test Review study materials, it is developed on the basis of a web browser, as long as the user terminals on the browser, can realize the application which has applied by the CRT-261 Test Review simulating materials of this learning model, users only need to open the App link, you can quickly open the learning content in real time in the ways of the CRT-261 Test Review exam guide, can let users anytime, anywhere learning through our App, greatly improving the use value of our CRT-261 Test Review exam prep.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Huawei H28-315_V1.0 - You do not know what questions you may be faced with when attending the real test. The PDF version of our SAP C_BCBAI_2509 exam materials has the advantage that it can be printable. Now you can learn HP HPE3-CL01 skills and theory at your own pace and anywhere you want with top of the HP HPE3-CL01 braindumps, you will find it's just like a pice a cake to pass HP HPE3-CL01exam. with the high pass rate as 98% to 100%, you will be sure to pass your Pegasystems PEGACPDC25V1 exam and achieve your certification easily. Huawei H31-311_V2.5 - They will prove the best alternative of your time and money.
Updated: May 28, 2022