Fate is not an opportunity but a choice. As long as you choose our CRT-261 Exam Collection File exam materials, you will certainly do more with less. Your work efficiency will far exceed others. Our CRT-261 Exam Collection File certification guide also use the latest science and technology to meet the new requirements of authoritative research material network learning. Unlike the traditional way of learning, the great benefit of our CRT-261 Exam Collection File learning material is that when the user finishes the exercise, he can get feedback in the fastest time. In order to ensure the security of client information, our company hired many experts to design a secure procurement process for our CRT-261 Exam Collection File test prep.
Salesforce Service Cloud Consultant CRT-261 As you know, life is like the sea.
Salesforce Service Cloud Consultant CRT-261 Exam Collection File - Certification Preparation for Service Cloud Consultant Remember this version support Windows system users only. Our effort in building the content of our Study CRT-261 Test learning questions lead to the development of learning guide and strengthen their perfection. Our Study CRT-261 Test practice braindumps beckon exam candidates around the world with our attractive characters.
Up to now, we have more than tens of thousands of customers around the world supporting our CRT-261 Exam Collection File training prep. So our CRT-261 Exam Collection File study materials are elemental materials you cannot miss. In your review duration, you can contact with our after-sales section if there are any problems with our CRT-261 Exam Collection File practice braindumps.
Salesforce CRT-261 Exam Collection File - It can maximize the efficiency of your work.
As is known to us, there are best sale and after-sale service of the CRT-261 Exam Collection File study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Exam Collection File study materials for all customers. More importantly, it is evident to all that the CRT-261 Exam Collection File study materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. If you want to pass the CRT-261 Exam Collection File exam and get the related certification in the shortest time, choosing the CRT-261 Exam Collection File study materials from our company will be in the best interests of all people. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination.
If you are still hesitant, download our sample of material, then you can know the effect. Do not hesitate, add the exam material to your shopping cart quickly.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Linux Foundation KCSA - Please ensure you have submitted the right email address. As long as you have the Salesforce Python Institute PCAP-31-03 certification, you will be treated equally by all countries. Fortinet FCP_FSM_AN-7.2 - So we are deeply moved by their persistence and trust. Not to mention that Goldmile-Infobiz Salesforce HITRUST CCSFP exam training materials are many candidates proved in practice. Pennsylvania Real Estate Commission RePA_Sales_S - Many people always are stopped by the difficult questions.
Updated: May 28, 2022