So that as long as we receive you email or online questions about our CRT-261 Exam Cram Review study materials, then we will give you information as soon as possible. If you do not receive our email from us, you can contact our online customer service right away for we offer 24/7 services on our CRT-261 Exam Cram Review learning guide. We will solve your problem immediately and let you have CRT-261 Exam Cram Review exam questions in the least time for you to study. In order to train qualified personnel, our company has launched the CRT-261 Exam Cram Review study materials for job seekers. We are professional to help tens of thousands of the candidates get their CRT-261 Exam Cram Review certification with our high quality of CRT-261 Exam Cram Review exam questions and live a better life. Take time to make a change and you will surely do it.
Salesforce Service Cloud Consultant CRT-261 You can get what you want!
Salesforce Service Cloud Consultant CRT-261 Exam Cram Review - Certification Preparation for Service Cloud Consultant We believe that the suitable version will help you improve your learning efficiency. We will adopt and consider it into the renovation of the CRT-261 Reliable Exam Simulator Fee exam guide. Anyway, after your payment, you can enjoy the one-year free update service with our guarantee.
After careful preparation, I believe you will be able to pass the exam. Our {CertName} exam question is widely known throughout the education market. Almost all the candidates who are ready for the qualifying examination know our products.
Salesforce CRT-261 Exam Cram Review - You cannot always stay in one place.
Goldmile-Infobiz is an excellent IT certification examination information website. In Goldmile-Infobiz you can find exam tips and materials about Salesforce certification CRT-261 Exam Cram Review exam. You can also free download part of examination questions and answers about Salesforce CRT-261 Exam Cram Review in Goldmile-Infobiz. Goldmile-Infobiz will timely provide you free updates about Salesforce CRT-261 Exam Cram Review exam materials. Besides, the exam materials we sold are to provide the answers. Our IT experts team will continue to take advantage of professional experience to come up with accurate and detailed exam practice questions to help you pass the exam. In short, we will provide you with everything you need about Salesforce certification CRT-261 Exam Cram Review exam.
The CRT-261 Exam Cram Review certification exam training tools contains the latest studied materials of the exam supplied by IT experts. In the past few years, Salesforce certification CRT-261 Exam Cram Review exam has become an influenced computer skills certification exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Cisco 200-301 - In Goldmile-Infobiz you can always find out the most suitable training way for you to pass the exam easily. The industrious Goldmile-Infobiz's IT experts through their own expertise and experience continuously produce the latest Salesforce EMC D-CIS-FN-01 training materials to facilitate IT professionals to pass the Salesforce certification EMC D-CIS-FN-01 exam. The Open Group OGEA-102 - Do not hesitate! Microsoft SC-401 - If you fail to pass the exam, Goldmile-Infobiz will full refund to you. Whole Goldmile-Infobiz's pertinence exercises about Salesforce certification EMC D-PWF-OE-00 exam is very popular.
Updated: May 28, 2022