We are committed to using Goldmile-Infobiz Salesforce CRT-261 Exam Sample Online exam training materials, we can ensure that you pass the exam on your first attempt. If you are ready to take the exam, and then use our Goldmile-Infobiz Salesforce CRT-261 Exam Sample Online exam training materials, we guarantee that you can pass it. If you do not pass the exam, we can give you a refund of the full cost of the materials purchased, or free to send you another product of same value. Do not be edgy about the exam anymore, because those are latest CRT-261 Exam Sample Online exam torrent with efficiency and accuracy. You will not need to struggle with the exam. In the recent few years, Salesforce CRT-261 Exam Sample Online exam certification have caused great impact to many people.
Salesforce Service Cloud Consultant CRT-261 Goldmile-Infobiz exists for your success.
We are willing to recommend you to try the CRT-261 - Certification Preparation for Service Cloud Consultant Exam Sample Online learning guide from our company. In addition, about FULL REFUND policy that you fail the exam, you can understand that information in advance. Goldmile-Infobiz is the website which absolutely guarantees your interests and can imagine ourselves to be in your position.
Elaborately designed and developed CRT-261 Exam Sample Online test guide as well as good learning support services are the key to assisting our customers to realize their dreams. Our CRT-261 Exam Sample Online study braindumps have a variety of self-learning and self-assessment functions to detect learners’ study outcomes, and the statistical reporting function of our CRT-261 Exam Sample Online test guide is designed for students to figure out their weaknesses and tackle the causes, thus seeking out specific methods dealing with them. Most of them give us feedback that they have learned a lot from our CRT-261 Exam Sample Online exam guide and think it has a lifelong benefit.
Salesforce CRT-261 Exam Sample Online - Preparing the exam has shortcut.
Our CRT-261 Exam Sample Online preparation exam is compiled specially for it with all contents like exam questions and answers from the real CRT-261 Exam Sample Online exam. If you make up your mind of our CRT-261 Exam Sample Online exam prep, we will serve many benefits like failing the first time attached with full refund service, protecting your interests against any kinds of loss. In a word, you have nothing to worry about with our CRT-261 Exam Sample Online study guide.
Beyond knowing the answer, and actually understanding the CRT-261 Exam Sample Online test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
If you purchasing our Network Appliance NS0-014 simulating questions, you will get a comfortable package services afforded by our considerate after-sales services. And the Software and APP online versions of our Nursing AANP-FNP preparation materials can be practiced on computers or phones. At the same time, we warmly welcome that you tell us your suggestion about our The Open Group OGEA-102 study torrent, because we believe it will be very useful for us to utilize our The Open Group OGEA-102 test torrent. Our EMC D-CIS-FN-01 training engine is revised by experts and approved by experienced professionals, which simplify complex concepts and add examples, simulations to explain anything that may be difficult to understand. SAP C-S4FCF-2023 - It is more and more important for us to keep pace with the changeable world and improve ourselves for the beautiful life.
Updated: May 28, 2022