I will recommend our study materials to you. It can be said that our CRT-261 Free Brain Dumps test prep greatly facilitates users, so that users cannot leave their homes to know the latest information. Our CRT-261 Free Brain Dumps study tools not only provide all candidates with high pass rate study materials, but also provide them with good service. Our products are just suitable for you. Our CRT-261 Free Brain Dumps exam training dumps will help you master the real test and prepare well for your exam. Time is the sole criterion for testing truth, similarly, passing rates are the only standard to test whether our CRT-261 Free Brain Dumps study materials are useful.
Salesforce Service Cloud Consultant CRT-261 Each user's situation is different.
We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our CRT-261 - Certification Preparation for Service Cloud Consultant Free Brain Dumps real exam are devised and written base on the real exam. Our users are all over the world, and our privacy protection system on the Latest CRT-261 Test Answers study guide is also the world leader. Our Latest CRT-261 Test Answers exam preparation will protect the interests of every user.
Goldmile-Infobiz CRT-261 Free Brain Dumps exam preparation begins and ends with your accomplishing this credential goal. Although you will take each CRT-261 Free Brain Dumps online test one at a time - each one builds upon the previous. Remember that each CRT-261 Free Brain Dumps exam preparation is built from a common certification foundation.CRT-261 Free Brain Dumps prepareation will provide the most excellent and simple method to pass your CRT-261 Free Brain Dumps Certification Exams on the first attempt.
We have the complete list of popular Salesforce CRT-261 Free Brain Dumps exams.
We are proud that we have engaged in this career for over ten yeas and helped tens of thousands of the candidates achieve their CRT-261 Free Brain Dumps certifications, and our CRT-261 Free Brain Dumps exam questions are becoming increasingly obvious degree of helping the exam candidates with passing rate up to 98 to 100 percent. All our behaviors are aiming squarely at improving your chance of success on the CRT-261 Free Brain Dumps exam and we have the strengh to give you success guarantee.
After our unremitting efforts, CRT-261 Free Brain Dumps learning guide comes in everybody's expectation. Our professional experts not only have simplified the content and grasp the key points for our customers, but also recompiled the CRT-261 Free Brain Dumps preparation materials into simple language so that all of our customers can understand easily no matter which countries they are from.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
As long as you follow the steps of our Amazon SAA-C03-KR quiz torrent, your mastery of knowledge will be very comprehensive and you will be very familiar with the knowledge points. We highly recommend going through the ASIS PSP answers multiple times so you can assess your preparation for the ASIS PSP exam. And our high-efficiency of the Pegasystems PEGACPDS25V1 exam braindumps is well known among our loyal customers. BCS PC-BA-FBA-20 - So you can relay on us to success and we won't let you down! Just to try on our Huawei H13-321_V2.5 training guide, and you will love it.
Updated: May 28, 2022