Take away your satisfied CRT-261 Latest Study Guide preparation quiz and begin your new learning journey. You will benefit a lot after you finish learning our CRT-261 Latest Study Guide study materials just as our other loyal customers. Live in the moment and bravely attempt to totally new things. Our CRT-261 Latest Study Guide study materials are excellent examination review products composed by senior industry experts that focuses on researching the mock examination products which simulate the real CRT-261 Latest Study Guide test environment. Experts fully considered the differences in learning methods and examination models between different majors and eventually formed a complete review system. However, how to choose the best and suitable study materials for yourself in a short time? It is very difficult for a lot of people to do a correct choice, especially these people who have no any experience about the CRT-261 Latest Study Guide exam.
Salesforce Service Cloud Consultant CRT-261 You may have gone through a lot of exams.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Study Guide learning quiz is a salutary guidance helping you achieve success. To deliver on the commitments of our Valid CRT-261 Test Blueprint test prep that we have made for the majority of candidates, we prioritize the research and development of our Valid CRT-261 Test Blueprint test braindumps, establishing action plans with clear goals of helping them get the Salesforce certification. You can totally rely on our products for your future learning path.
Besides, our CRT-261 Latest Study Guide practice braindumps are priced reasonably, so we do not overcharge you at all. Because of the unremitting effort of our professional experts, our CRT-261 Latest Study Guide exam engine has the advantages of high quality, validity, and reliability. And the warm feedbacks from our customers all over the world prove that we are considered the most popular vendor in this career.
Salesforce CRT-261 Latest Study Guide - But pass the exam is not easy.
According to the different demands from customers, the experts and professors designed three different versions for all customers. According to your need, you can choose the most suitable version of our Certification Preparation for Service Cloud Consultant guide torrent for yourself. The three different versions have different functions. If you decide to buy our CRT-261 Latest Study Guide test guide, the online workers of our company will introduce the different function to you. You will have a deep understanding of the three versions of our CRT-261 Latest Study Guide exam questions. We believe that you will like our products.
Training materials in the Goldmile-Infobiz are the best training materials for the candidates. With Goldmile-Infobiz's Salesforce CRT-261 Latest Study Guide exam training materials, you will pass the exam easily.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Of course, a lot of problems such as soft test engine appeared some faults or abnormal stating run phenomenon of our VMware 3V0-21.25 exam question, these problems cannot be addressed by simple language, we will service a secure remote assistance for users and help users immediate effectively solve the existing problems of our VMware 3V0-21.25 torrent prep, thus greatly enhance the user experience, beneficial to protect the user's learning resources and use digital tools, let users in a safe and healthy environment to study VMware 3V0-21.25 exam question. Salesforce Marketing-Cloud-Email-Specialist - 100% satisfaction guarantee! Actually, just think of our Microsoft AI-102-KR test prep as the best way to pass the exam is myopic. What do you think of Salesforce HP HPE3-CL09 certification exam? As one of the most popular Salesforce certification exams, HP HPE3-CL09 test is also very important. Our ACMP Global CCMP preparation practice are highly targeted and have a high hit rate, there are a lot of learning skills and key points in the exam, even if your study time is very short, you can also improve your ACMP Global CCMP exam scores very quickly.
Updated: May 28, 2022