Because this is a small investment in exchange for a great harvest. Using Goldmile-Infobiz's test questions and exercises can ensure you pass Salesforce certification CRT-261 Latest Study Notes exam. Goldmile-Infobiz is a website which have very high reputation and specifically provide simulation questions, practice questions and answers for IT professionals to participate in the Salesforce certification CRT-261 Latest Study Notes exam. The pass rate is the test of a material. Such a high pass rate is sufficient to prove that CRT-261 Latest Study Notes guide materials has a high quality. At last, you will not regret your choice.
Salesforce Service Cloud Consultant CRT-261 We can help you to achieve your goals.
Salesforce Service Cloud Consultant CRT-261 Latest Study Notes - Certification Preparation for Service Cloud Consultant Goldmile-Infobiz can not only achieve your dreams, but also provide you one year of free updates and after-sales service. If you're also have an IT dream. Then go to buy Goldmile-Infobiz's Salesforce CRT-261 Valid Test Camp Free exam training materials, it will help you achieve your dreams.
Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. The saying goes, all roads lead to Rome. Many people think that passing some difficult IT certification exams needs to be proficient in much of IT expertise and only these IT personnels who grasp the comprehensive IT knowledge would be able to enroll in the exam.
Salesforce CRT-261 Latest Study Notes - There are no better dumps at the moment.
In the era of rapid development in the IT industry, we have to look at those IT people with new eyes. They use their high-end technology to create many convenient place for us. And save a lot of manpower and material resources for the state and enterprises. And even reached unimaginable effect. Of course, their income must be very high. Do you want to be the kind of person? Do you envy them? Or you are also IT person, but you do not get this kind of success. Do not worry, Goldmile-Infobiz's Salesforce CRT-261 Latest Study Notes exam material can help you to get what you want. To select Goldmile-Infobiz is equivalent to choose a success.
Are you still searching proper CRT-261 Latest Study Notes exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Goldmile-Infobiz has offered the complete CRT-261 Latest Study Notes exam materials for you. So you can save your time to have a full preparation of CRT-261 Latest Study Notes exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Google Associate-Cloud-Engineer - Second, focus. Your success is the success of our Goldmile-Infobiz, and therefore, we will try our best to help you obtain Fortinet NSE4_FGT_AD-7.6 exam certification. Microsoft AI-900-KR - With it, you will pass the exam and achieve excellent results, towards your ideal place. There are quite a few candidates of CompTIA XK0-006 certification exam have already started his career, and there are many examinees facing other challenges in life, so we provide candidates with the most efficient review method of CompTIA XK0-006 exam. Juniper JN0-253 - If you buy Goldmile-Infobiz exam dumps, you will obtain free update for a year.
Updated: May 28, 2022