Moreover, doing these practice tests will impart you knowledge of the actual CRT-261 Most Reliable Questions exam format and develop your command over it. Once you ensure your grasp on the CRT-261 Most Reliable Questions questions and answers, evaluate your learning solving the CRT-261 Most Reliable Questions practice tests provided by our testing engine. This innovative facility provides you a number of practice questions and answers and highlights the weak points in your learning. All content are in compliance with regulations of the CRT-261 Most Reliable Questions exam. As long as you are determined to succeed, our CRT-261 Most Reliable Questions study quiz will be your best reliance. Our Certification Preparation for Service Cloud Consultant exam prep has taken up a large part of market.
Salesforce Service Cloud Consultant CRT-261 Their efficiency has far beyond your expectation!
We has been developing faster and faster and gain good reputation in the world owing to our high-quality CRT-261 - Certification Preparation for Service Cloud Consultant Most Reliable Questions exam materials and high passing rate. It is fast and convenient out of your imagination. Unlike other kinds of exam files which take several days to wait for delivery from the date of making a purchase, our CRT-261 Valid Test Discount Voucher study materials can offer you immediate delivery after you have paid for them.
You will never be frustrated by the fact that you can't solve a problem. With CRT-261 Most Reliable Questions question torrent, you will suddenly find the joy of learning and you will pass the professional qualification exam very easily. The goal of CRT-261 Most Reliable Questions exam torrent is to help users pass the exam with the shortest possible time and effort.
Salesforce CRT-261 Most Reliable Questions - So you can take a best preparation for the exam.
With the help of the CRT-261 Most Reliable Questions practice exam questions and preparation material offered by Goldmile-Infobiz, you can pass any CRT-261 Most Reliable Questions certifications exam in the first attempt. You don’t have to face any trouble, and you can simply choose to do a selective CRT-261 Most Reliable Questions brain dumps to pass the exam. We offer guaranteed success with CRT-261 Most Reliable Questions dumps questions on the first attempt, and you will be able to pass the CRT-261 Most Reliable Questions exam in short time. You can always consult our CRT-261 Most Reliable Questions certified professional support if you are facing any problems.
Goldmile-Infobiz's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Our Salesforce BICSI INST1-V8 exam brain dumps are regularly updated with the help of seasoned professionals. PMI PMP - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. ASQ CSSBB - We take the rights of the consumer into consideration. Databricks Databricks-Certified-Professional-Data-Engineer - So you have no reason not to choose it. At the same time, our Microsoft SC-300-KR quiz torrent has summarized some features and rules of the cloze test to help customers successfully pass their exams.
Updated: May 28, 2022