Goldmile-Infobiz's providing training material is very close to the content of the formal examination. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification CRT-261 Real Test Questions exam. But our CRT-261 Real Test Questions study materials have the high pass rate as 98% to 100%, so it is guarantee for you to pass. As long as you can provide us with a transcript or other proof of your failure, we can refund you the full amount immediately. We will provide one year free update service for those customers who choose Goldmile-Infobiz's products.
Salesforce Service Cloud Consultant CRT-261 We can help you to achieve your goals.
Salesforce Service Cloud Consultant CRT-261 Real Test Questions - Certification Preparation for Service Cloud Consultant Goldmile-Infobiz can not only achieve your dreams, but also provide you one year of free updates and after-sales service. Gorky once said that faith is a great emotion, a creative force. My dream is to become a top IT expert.
Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. The saying goes, all roads lead to Rome. Many people think that passing some difficult IT certification exams needs to be proficient in much of IT expertise and only these IT personnels who grasp the comprehensive IT knowledge would be able to enroll in the exam.
Salesforce CRT-261 Real Test Questions - There are no better dumps at the moment.
In the era of rapid development in the IT industry, we have to look at those IT people with new eyes. They use their high-end technology to create many convenient place for us. And save a lot of manpower and material resources for the state and enterprises. And even reached unimaginable effect. Of course, their income must be very high. Do you want to be the kind of person? Do you envy them? Or you are also IT person, but you do not get this kind of success. Do not worry, Goldmile-Infobiz's Salesforce CRT-261 Real Test Questions exam material can help you to get what you want. To select Goldmile-Infobiz is equivalent to choose a success.
Are you still searching proper CRT-261 Real Test Questions exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Goldmile-Infobiz has offered the complete CRT-261 Real Test Questions exam materials for you. So you can save your time to have a full preparation of CRT-261 Real Test Questions exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Salesforce Advanced-Administrator - We may have the best products of the highest quality, but if we shows it with a shoddy manner, it naturally will be as shoddy product. Your success is the success of our Goldmile-Infobiz, and therefore, we will try our best to help you obtain APICS CPIM-8.0 exam certification. Goldmile-Infobiz's Salesforce SAP C_ARCON_2508 exam training materials is your magic weapon to success. There are quite a few candidates of Oracle 1z0-1057-25 certification exam have already started his career, and there are many examinees facing other challenges in life, so we provide candidates with the most efficient review method of Oracle 1z0-1057-25 exam. Cisco 200-201 - If you buy Goldmile-Infobiz exam dumps, you will obtain free update for a year.
Updated: May 28, 2022