You can really try it we will never let you down! Under the leadership of a professional team, we have created the most efficient learning CRT-261 New Test Camp Pdf training guide for our users. Our users use their achievements to prove that we can get the most practical knowledge in the shortest time. So our CRT-261 New Test Camp Pdf practice materials are perfect paragon in this industry full of elucidating content for exam candidates of various degrees to use for reference. Just come to buy our CRT-261 New Test Camp Pdf study guide! Then you can start learning our CRT-261 New Test Camp Pdf exam questions in preparation for the exam.
Salesforce Service Cloud Consultant CRT-261 Only firm people will reach the other side.
App online version of CRT-261 - Certification Preparation for Service Cloud Consultant New Test Camp Pdf practice engine -Be suitable to all kinds of equipment or digital devices. Our effort in building the content of our Valid CRT-261 Test Simulator Online learning questions lead to the development of learning guide and strengthen their perfection. Our Valid CRT-261 Test Simulator Online practice braindumps beckon exam candidates around the world with our attractive characters.
So our CRT-261 New Test Camp Pdf study materials are elemental materials you cannot miss. In your review duration, you can contact with our after-sales section if there are any problems with our CRT-261 New Test Camp Pdf practice braindumps. They will help you 24/7 all the time.
Salesforce CRT-261 New Test Camp Pdf - It requires you to invest time and energy.
Our CRT-261 New Test Camp Pdf exam braindumps are famous for its advantage of high efficiency and good quality which are carefully complied by the professionals. Our excellent professionals are furnishing exam candidates with highly effective CRT-261 New Test Camp Pdf study materials, you can even get the desirable outcomes within one week. By concluding quintessential points into CRT-261 New Test Camp Pdf actual exam, you can pass the exam with the least time while huge progress.
Therefore, our customers can save their limited time and energy to stay focused on their study as we are in charge of the updating of our CRT-261 New Test Camp Pdf test training. It is our privilege and responsibility to render a good service to our honorable customers.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Come and buy our HP HPE6-A87 study guide, you will be benefited from it. Our Microsoft PL-300 study materials do not have the trouble that users can't read or learn because we try our best to present those complex and difficult test sites in a simple way. More than 99% students who use our ACAMS CAMS7 exam material passed the exam and successfully obtained the relating certificate. They will solve your questions about IBM C1000-182 preparation materials with enthusiasm and professionalism, giving you a timely response whenever you contact them. Amazon AIF-C01 - Therefore, our study materials specifically introduce a mock examination function.
Updated: May 28, 2022