Any ambiguous points may cause trouble to exam candidates. So clarity of our CRT-261 Exam Questions And Answers Fee training materials make us irreplaceable including all necessary information to convey the message in details to the readers. All necessary elements are included in our CRT-261 Exam Questions And Answers Fee practice materials. We have enough confidence in our products, so we can give a 100% refund guarantee to our customers. CRT-261 Exam Questions And Answers Fee exam questions promise that if you fail to pass the exam successfully after purchasing our product, we are willing to provide you with a 100% full refund. We believe these special functions of the PDF version will be very useful for you to prepare for your exam.
Salesforce Service Cloud Consultant CRT-261 You can browser our official websites.
More and more candidates will be benefited from our excellent CRT-261 - Certification Preparation for Service Cloud Consultant Exam Questions And Answers Fee training guide! Our Latest Exam Camp CRT-261 Free training prep was produced by many experts, and the content was very rich. At the same time, the experts constantly updated the contents of the Latest Exam Camp CRT-261 Free study materials according to the changes in the society.
That is the reason why I want to recommend our CRT-261 Exam Questions And Answers Fee prep guide to you, because we believe this is what you have been looking for. Moreover we are committed to offer you with data protect act and guarantee you will not suffer from virus intrusion and information leakage after purchasing our CRT-261 Exam Questions And Answers Fee guide torrent. The last but not least we have professional groups providing guidance in terms of download and installment remotely.
Salesforce CRT-261 Exam Questions And Answers Fee - You may try it!
Our company is a well-known multinational company, has its own complete sales system and after-sales service worldwide. In the same trade at the same time, our CRT-261 Exam Questions And Answers Fee real study dumps have become a critically acclaimed enterprise, so, if you are preparing for the exam qualification and obtain the corresponding certificate, so our company launched CRT-261 Exam Questions And Answers Fee exam questions are the most reliable choice of you. The service tenet of our company and all the staff work mission is: through constant innovation and providing the best quality service, make the CRT-261 Exam Questions And Answers Fee question guide become the best customers electronic test study materials. No matter where you are, as long as you buy the CRT-261 Exam Questions And Answers Fee real study dumps, we will provide you with the most useful and efficient learning materials. As you can see, the advantages of our research materials are as follows.
If you buy our CRT-261 Exam Questions And Answers Fee test prep you will pass the exam easily and successfully，and you will realize you dream to find an ideal job and earn a high income. Our product is of high quality and the passing rate and the hit rate are both high.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Splunk SPLK-1002 - A generally accepted view on society is only the professionals engaged in professionally work, and so on, only professional in accordance with professional standards of study materials, as our Certification Preparation for Service Cloud Consultant study questions, to bring more professional quality service for the user. Microsoft MS-700 practice materials are typically seen as the tools of reviving, practicing and remembering necessary exam questions for the exam, spending much time on them you may improve the chance of winning. PRINCE2 PRINCE2Foundation - Our team has the most up-to-date information. To help you have a thorough understanding of our Microsoft MS-900-KR training prep, free demos are provided for your reference. Whether or not you believe it, there have been a lot of people who have obtained internationally certified certificates through Databricks Databricks-Certified-Professional-Data-Engineer exam simulation.
Updated: May 28, 2022