We have the confidence and ability to make you finally have rich rewards. Do you want to find a job that really fulfills your ambitions? That's because you haven't found an opportunity to improve your ability to lay a solid foundation for a good career. Our CRT-261 Reliable Exam Questions And Answers quiz torrent can help you get out of trouble regain confidence and embrace a better life. With it, what do you worry about? Goldmile-Infobiz has a lot of confidence in our dumps and you also faith in our Goldmile-Infobiz. In order to success, don't miss Goldmile-Infobiz. As you can see, we are selling our CRT-261 Reliable Exam Questions And Answers learning guide in the international market, thus there are three different versions of our CRT-261 Reliable Exam Questions And Answers exam materials which are prepared to cater the different demands of various people.
Salesforce Service Cloud Consultant CRT-261 Sharp tools make good work.
All the help provided by CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Exam Questions And Answers test prep is free. Our Regualer CRT-261 Update free dumps are applied to all level of candidates and ensure you get high passing score in their first try. Our Regualer CRT-261 Update vce braindumps will boost your confidence for taking the actual test because the pass rate of our preparation materials almost reach to 98%.
Finding a good paying job is available for you. Good chances are few. Please follow your heart.
Salesforce CRT-261 Reliable Exam Questions And Answers - Moreover, there are a series of benefits for you.
Every day of our daily life seems to be the same rhythm, work to eat and sleep, and all the daily arrangements, the exam does not go through every day, especially for the key CRT-261 Reliable Exam Questions And Answers qualification test ready to be more common. In preparing the CRT-261 Reliable Exam Questions And Answers qualification examination, the CRT-261 Reliable Exam Questions And Answers study materials will provide users with the most important practice materials. Users can evaluate our products by downloading free demo templates prior to formal purchase.
More importantly, our commitment to help you become CRT-261 Reliable Exam Questions And Answers certified does not stop in buying our products. We offer customer support services that offer help whenever you’ll be need one.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Amazon SCS-C02 - Our company has authoritative experts and experienced team in related industry. You will get the most useful help form our service on the Cisco 400-007 training guide. So, they are specified as one of the most successful Cisco 350-901 practice materials in the line. If you are worried about your job, your wage, and a Salesforce Consumer-Goods-Cloud-Accredited-Professional certification, if you are going to change this, we are going to help you solve your problem by our Salesforce Consumer-Goods-Cloud-Accredited-Professional exam torrent with high quality, now allow us to introduce you our Salesforce Consumer-Goods-Cloud-Accredited-Professional guide torrent. And we have been in this career for over ten years, our Huawei H25-522_V1.0 learning guide is perfect.
Updated: May 28, 2022