You can choose the version of Service-Cloud-Consultant Questions training quiz according to your interests and habits. Our Service-Cloud-Consultant Questions exam braindumps are unlike other exam materials that are available on the market. Our Service-Cloud-Consultant Questions study torrent specially proposed different versions to allow you to learn not only on paper, but also to use mobile phones to learn. It is very fast and convenient to have our Service-Cloud-Consultant Questions practice questions. It is an important process that filling in the correct mail address in order that it is easier for us to send our Service-Cloud-Consultant Questions study guide to you after purchase, therefore, this personal message is particularly important. PDF version of Service-Cloud-Consultant Questions study questions - support customers' printing request, and allow you to have a print and practice in papers.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Our study tool can meet your needs.
And what is more charming than our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Questions study guide with a passing rate as 98% to 100%? The answer is no. Our reliable Exam Service-Cloud-Consultant Syllabus question dumps are developed by our experts who have rich experience in the fields. Constant updating of the Exam Service-Cloud-Consultant Syllabus prep guide keeps the high accuracy of exam questions thus will help you get use the Exam Service-Cloud-Consultant Syllabus exam quickly.
All intricate points of our Service-Cloud-Consultant Questions study guide will not be challenging anymore. They are harbingers of successful outcomes. And our website has already became a famous brand in the market because of our reliable Service-Cloud-Consultant Questions exam questions.
Salesforce Service-Cloud-Consultant Questions - The free demo has three versions.
The high quality and high efficiency of Service-Cloud-Consultant Questions study guide make it stand out in the products of the same industry. Our Service-Cloud-Consultant Questions exam materials have always been considered for the users. If you choose our products, you will become a better self. Service-Cloud-Consultant Questions actual exam want to contribute to your brilliant future. With our Service-Cloud-Consultant Questions learning braindumps, you can not only get the certification but also learn a lot of the professional knowledge.
Where is a will, there is a way. And our Service-Cloud-Consultant Questions exam questions are the exact way which can help you pass the exam and get the certification with ease.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
We hope that the Cisco 350-401 learning braindumps you purchased are the best for you. Here our CompTIA CAS-005 study materials are tailor-designed for you. Lpi 101-500 - I know you must want to get a higher salary, but your strength must match your ambition! EMC D-PWF-DS-01 - They all have high authority in the IT area. Amazon SAP-C02-KR - There are so many of them that they make you believe that their product is what you are looking for.
Updated: May 28, 2022