We are confident in the ability of Service-Cloud-Consultant Quiz exam torrent and we also want to our candidates feel confident in our certification exam materials. For this reason, all questions and answers in our Service-Cloud-Consultant Quiz valid dumps are certified and tested by our senior IT professionals. And we guarantee that if you failed the certification exam with our Service-Cloud-Consultant Quiz pdf torrent, we will get your money back to reduce your loss. So if you have any question about our Service-Cloud-Consultant Quiz exam quiz, just contact with us and we will help you immediately. That is why our Service-Cloud-Consultant Quiz learning questions gain a majority of praise around the world. Besides, you place order for your companies, PDF version of Service-Cloud-Consultant Quiz new test questions can be printed out many times and suitable for demonstration.
Salesforce Service Cloud Consultant Service-Cloud-Consultant The knowledge you have learned is priceless.
We hope that our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Quiz exam materials can light your life. To choose us is to choose success! It is an incredible opportunity among all candidates fighting for the desirable exam outcome to have our Service-Cloud-Consultant Latest Exam Simulator Fee practice materials.
Our timer is placed on the upper right of the page. The countdown time will run until it is time to submit your exercises of the Service-Cloud-Consultant Quiz study materials. Also, it will remind you when the time is soon running out.
Salesforce Service-Cloud-Consultant Quiz - The downloading process is operational.
In the recent few years, Salesforce Service-Cloud-Consultant Quiz exam certification have caused great impact to many people. But the key question for the future is that how to pass the Salesforce Service-Cloud-Consultant Quiz exam more effectively. The answer of this question is to use Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Quiz exam training materials, and with it you can pass your exams. So what are you waiting for? Go to buy Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Quiz exam training materials please, and with it you can get more things what you want.
As a result, many students have bought materials that are not suitable for them and have wasted a lot of money. But Service-Cloud-Consultant Quiz guide torrent will never have similar problems, not only because Service-Cloud-Consultant Quiz exam torrent is strictly compiled by experts according to the syllabus, which are fully prepared for professional qualification examinations, but also because Service-Cloud-Consultant Quiz guide torrent provide you with free trial services.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
Microsoft MB-700 - And it really can help us to achieve excellent results. Passing the Huawei H28-315_V1.0 test certification does not only prove that you are competent in some area but also can help you enter in the big company and double your wage. Amazon MLA-C01-KR - Goldmile-Infobiz exam dumps are written by IT elite who have more than ten years experience, through research and practice. If you buy our Microsoft AZ-900-KR preparation questions, you can use our Microsoft AZ-900-KR practice engine for study in anytime and anywhere. PMI PMP-CN - Stop hesitating.
Updated: May 28, 2022