Combined with your specific situation and the characteristics of our Service-Cloud-Consultant Sheet exam questions, our professional services will recommend the most suitable version of Service-Cloud-Consultant Sheet study materials for you. We introduce a free trial version of the Service-Cloud-Consultant Sheet learning guide because we want users to see our sincerity. Service-Cloud-Consultant Sheet exam prep sincerely hopes that you can achieve your goals and realize your dreams. And we have become a famous brand for we have engaged in this career. If you choose our Service-Cloud-Consultant Sheet practice engine, you will find the shortcut to the success. The existence of our Service-Cloud-Consultant Sheet learning guide is regarded as in favor of your efficiency of passing the exam.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So our system is great.
You can feel assertive about your exam with our 100 guaranteed professional Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Sheet practice engine for you can see the comments on the websites, our high-quality of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Sheet learning materials are proved to be the most effective exam tool among the candidates. You will have the right to start to try to simulate the real examination. We believe that the Valid Test Service-Cloud-Consultant Vce Free study materials from our company will not let you down.
And our Service-Cloud-Consultant Sheet test guide benefit exam candidates by improving their ability of coping the exam in two ways, first one is their basic knowledge of it. Our Service-Cloud-Consultant Sheet exam questions generally raised the standard of practice materials in the market with the spreading of higher standard of knowledge in this area. So your personal effort is brilliant but insufficient to pass the Salesforce Certified Service cloud consultant exam and our Service-Cloud-Consultant Sheet test guide can facilitate the process smoothly & successfully.
Salesforce Service-Cloud-Consultant Sheet - You must have no idea to choose which one.
We are amenable to offer help by introducing our Service-Cloud-Consultant Sheet real exam materials and they can help you pass the Salesforce Certified Service cloud consultant practice exam efficiently. All knowledge is based on the real exam by the help of experts. By compiling the most important points of questions into our Service-Cloud-Consultant Sheet guide prep our experts also amplify some difficult and important points. There is no doubt they are clear-cut and easy to understand to fulfill your any confusion about the exam. Our Salesforce Certified Service cloud consultant exam question is applicable to all kinds of exam candidates who eager to pass the exam. Last but not the least, they help our company develop brand image as well as help a great deal of exam candidates pass the exam with passing rate over 98 percent of our Service-Cloud-Consultant Sheet real exam materials.
We believe that you must have paid more attention to the pass rate of the Salesforce Certified Service cloud consultant exam questions. If you focus on the study materials from our company, you will find that the pass rate of our products is higher than other study materials in the market, yes, we have a 99% pass rate, which means if you take our the Service-Cloud-Consultant Sheet study dump into consideration, it is very possible for you to pass your exam and get the related certification.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
ACMP Global CCMP - Of course, if you fail to pass the exam, we will give you a 100% full refund. Microsoft MB-500 - It is not hard to find that there are many different kinds of products in the education market now. HP HPE0-J82 - Our experts have many years’ experience in this particular line of business, together with meticulous and professional attitude towards jobs. Salesforce ADM-201 - One of the great advantages of buying our product is that can help you master the core knowledge in the shortest time. ICF ICF-ACC - As well as our after-sales services.
Updated: May 28, 2022