There are many advantages of our Service-Cloud-Consultant Tips pdf torrent: latest real questions, accurate answers, instantly download and high passing rate. You can totally trust our Service-Cloud-Consultant Tips practice test because all questions are created based on the requirements of the certification center. Latest Service-Cloud-Consultant Tips test questions are verified and tested several times by our colleagues to ensure the high pass rate of our Service-Cloud-Consultant Tips study guide. And the prices of our Service-Cloud-Consultant Tips training engine are reasonable for even students to afford and according to the version that you want to buy. Unlike other Service-Cloud-Consultant Tips study materials, there is only one version and it is not easy to carry. You can clearly get all the information about our Service-Cloud-Consultant Tips study guide.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Just buy it and you will love it!
With Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Tips practice materials, you don't need to spend a lot of time and effort on reviewing and preparing. Once it is time to submit your exercises, the system of the Service-Cloud-Consultant Valid Test Experience preparation exam will automatically finish your operation. After a several time, you will get used to finish your test on time.
These study questions are most likely to appear in the actual Service-Cloud-Consultant Tips exam. The Certification exams are actually set randomly from the database of Service-Cloud-Consultant Tips. Thus most of the questions are repeated in exams and our experts after studying the previous exam have sorted out the most important questions and prepared dumps out of them.
Salesforce Service-Cloud-Consultant Tips - The data are unique-particular in this career.
Our Service-Cloud-Consultant Tips real exam is written by hundreds of experts, and you can rest assured that the contents of the Service-Cloud-Consultant Tips study materials are contained. After obtaining a large amount of first-hand information, our experts will continue to analyze and summarize and write the most comprehensive Service-Cloud-Consultant Tips learning questions possible. And at the same time, we always keep our questions and answers to the most accurate and the latest.
So the content of our Service-Cloud-Consultant Tips quiz torrent is imbued with useful exam questions easily appear in the real condition. We are still moderately developing our latest Service-Cloud-Consultant Tips exam torrent all the time to help you cope with difficulties.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 2
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 3
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
QUESTION NO: 4
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
QUESTION NO: 5
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
APICS CSCP - You can see that so many people are already ahead of you! Huawei H19-401_V2.0 - Even if you just entered the industry, you can easily understand their meaning. PMI PMP-KR - We also received a lot of praise in the international community. Many clients worry that after they bought our Huawei H13-922_V2.0 exam simulation they might find the exam questions are outdated and waste their time, money and energy. Under the tremendous stress of fast pace in modern life, this version of our Autodesk RVT_ELEC_01101 test prep suits office workers perfectly.
Updated: May 28, 2022