Do you want to pass Service-Cloud-Consultant Exam Syllabus practice test in your first attempt with less time? Then you can try our latest training certification exam materials. We not only provide you valid Service-Cloud-Consultant Exam Syllabus exam answers for your well preparation, but also bring guaranteed success results to you. The Service-Cloud-Consultant Exam Syllabus pass review written by our IT professionals is the best solution for passing the technical and complex certification exam. In this hustling society, our Service-Cloud-Consultant Exam Syllabus practice materials are highly beneficial existence which can not only help you master effective knowledge but pass the exam effectively. They have a prominent role to improve your soft-power of personal capacity and boost your confidence of conquering the exam with efficiency. Now, please choose our Service-Cloud-Consultant Exam Syllabus dumps torrent for your 100% passing.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You can check the quality and validity by them.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Syllabus study guide is the most reliable and popular exam product in the marcket for we only sell the latest Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Syllabus practice engine to our clients and you can have a free trial before your purchase. However, if you choose Goldmile-Infobiz, you will find gaining Salesforce certification Reliable Service-Cloud-Consultant Test Materials exam certificate is not so difficult. Goldmile-Infobiz training tool is very comprehensive and includes online services and after-sales service.
If you can’t wait getting the certificate, you are supposed to choose our Service-Cloud-Consultant Exam Syllabus study guide. our Service-Cloud-Consultant Exam Syllabus actual exam has won thousands of people’s support. All of them have passed the exam and got the certificate.
Salesforce Service-Cloud-Consultant Exam Syllabus - You can totally rely on us.
Goldmile-Infobiz provide different training tools and resources to prepare for the Salesforce Service-Cloud-Consultant Exam Syllabus exam. The preparation guide includes courses, practice test, test engine and part free PDF download.
Goldmile-Infobiz's study guides are your best ally to get a definite success in Service-Cloud-Consultant Exam Syllabus exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Goldmile-Infobiz guarantee that Salesforce CrowdStrike CCFA-200b exam questions and answers can help you to pass the exam successfully. If for any reason, a candidate fails in Adobe AD0-E137 exam then he will be refunded his money after the refund process. EMC D-SF-A-01 - At the same time, you also can avoid some common mistakes. In fact, we continuously provide updates to every customer to ensure that our Pegasystems PEGACPDC25V1 products can cope with the fast changing trends in Pegasystems PEGACPDC25V1 certification programs. EC-COUNCIL 712-50 - You should believe that you can pass the exam easily , too.
Updated: May 28, 2022