Since our Service-Cloud-Consultant Study Material study guide have veried versions which contain the PDF, Softwate and APP online, you can study whenever you are or even offline state according to their different merits. In addition, Our Service-Cloud-Consultant Study Material training quiz will be very useful for you to improve your learning efficiency, because you can make full use of your all spare time to do test. It will bring a lot of benefits for you beyond your imagination if you buy our Service-Cloud-Consultant Study Material study materials. I can guarantee that our study materials will be your best choice. Our Service-Cloud-Consultant Study Material study materials have three different versions, including the PDF version, the software version and the online version. Our Service-Cloud-Consultant Study Material preparation exam can provide all customers with the After-sales service guarantee.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So Goldmile-Infobiz a website worthy of your trust.
Now I am going to introduce our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Study Material exam question to you in detail, please read our introduction carefully, we can make sure that you will benefit a lot from it. Study Service-Cloud-Consultant Tool study materials including the official Salesforce Study Service-Cloud-Consultant Tool certification training courses, Salesforce Study Service-Cloud-Consultant Tool self-paced training guide, Study Service-Cloud-Consultant Tool exam Goldmile-Infobiz and practice, Study Service-Cloud-Consultant Tool online exam Study Service-Cloud-Consultant Tool study guide. Study Service-Cloud-Consultant Tool simulation training package designed by Goldmile-Infobiz can help you effortlessly pass the exam.
All those versions of usage has been well-accepted by them. They are the PDF, Software and APP online versions of our Service-Cloud-Consultant Study Material study guide. Originating the Service-Cloud-Consultant Study Material exam questions of our company from tenets of offering the most reliable backup for customers, and outstanding results have captured exam candidates’ heart for their functions.
Salesforce Service-Cloud-Consultant Study Material - And you will find every version is charming.
Are you racking your brains for a method how to pass Salesforce Service-Cloud-Consultant Study Material exam? Salesforce Service-Cloud-Consultant Study Material certification test is one of the valuable certification in modern IT certification. Within the last few decades, IT got a lot of publicity and it has been a necessary and desirable part of modern life. Salesforce certification has been well recognized by international community. So, most IT people want to improve their knowledge and their skills by Salesforce certification exam. Service-Cloud-Consultant Study Material test is one of the most important exams and the certificate will bring you benefits.
All contents are passing rigid inspection. You will never find small mistakes such as spelling mistakes and typographical errors in our Service-Cloud-Consultant Study Material learning guide.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
SAP C-ARCIG-2508 - Goldmile-Infobiz is your best choice on the market today and is recognized by all candidates for a long time. Also, it will display how many questions of the SAP C-ARCIG-2508 exam questions you do correctly and mistakenly. Microsoft SC-900 - You can experience it in advance. The software version of the SAP C_THR70_2505 exam reference guide is very practical. HP HPE7-A03 - Once you have checked our demo, you will find the study materials we provide are what you want most.
Updated: May 28, 2022