As is known to us, there are best sale and after-sale service of the Service-Cloud-Consultant Test Test study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable Service-Cloud-Consultant Test Test study materials for all customers. More importantly, it is evident to all that the Service-Cloud-Consultant Test Test study materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. With Goldmile-Infobiz's Salesforce Service-Cloud-Consultant Test Test exam training materials you can pass the Salesforce Service-Cloud-Consultant Test Test exam easily. The training tools which designed by our website can help you pass the exam the first time. So just open our websites in your computer.
Salesforce Service Cloud Consultant Service-Cloud-Consultant It can help you to pass the exam successfully.
Secondly, the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Test online practice allows self-assessment, which can bring you some different experience during the preparation. And allows you to work in the field of information technology with high efficiency. You have seen Goldmile-Infobiz's Salesforce Printable Service-Cloud-Consultant PDF exam training materials, it is time to make a choice.
If you are determined to enter into Salesforce company or some companies who are the product agents of Salesforce, a good certification will help you obtain more jobs and high positions. Goldmile-Infobiz release high passing-rate Service-Cloud-Consultant Test Test exam simulations to help you obtain certification in a short time. If you obtain a certification you will get a higher job or satisfying benefits with our Service-Cloud-Consultant Test Test exam simulations.
Salesforce Service-Cloud-Consultant Test Test - Life needs new challenge.
Goldmile-Infobiz is website that can help a lot of IT people realize their dreams. If you have a IT dream， then quickly click the click of Goldmile-Infobiz. It has the best training materials, which is Goldmile-Infobiz;s Salesforce Service-Cloud-Consultant Test Test exam training materials. This training materials is what IT people are very wanted. Because it will make you pass the exam easily, since then rise higher and higher on your career path.
Beyond knowing the answer, and actually understanding the Service-Cloud-Consultant Test Test test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
EMC D-PE-FN-01 - It can give each candidate to provide high-quality services, including pre-sales service and after-sales service. On the other hand, using free trial downloading before purchasing, I can promise that you will have a good command of the function of our EMC D-PSC-DS-01 training prep. Even if you have never confidence to pass the exam, Goldmile-Infobiz also guarantees to pass Fortinet FCSS_SASE_AD-25 test at the first attempt. Microsoft AI-900 - Our software exam offers you statistical reports which will upkeep the students to find their weak areas and work on them. Adobe AD0-E409 - Only in this way can you prepare well for the exam.
Updated: May 28, 2022