Goldmile-Infobiz is well worthful for you to rely on. If you use Goldmile-Infobiz's training tool, you can 100% pass your first time to attend Salesforce certification Service-Cloud-Consultant Valid Exam Book exam. Goldmile-Infobiz's expert team use their experience and knowledge to study the examinations of past years and finally have developed the best training materials about Salesforce certification Service-Cloud-Consultant Valid Exam Book exam. By incubating all useful content Service-Cloud-Consultant Valid Exam Book training engine get passing rate from former exam candidates of 98 which evince our accuracy rate and proficiency. All contents of the Service-Cloud-Consultant Valid Exam Book exam questions are masterpieces from experts who imparted essence of the exam into our Service-Cloud-Consultant Valid Exam Book study prep. Goldmile-Infobiz Salesforce Service-Cloud-Consultant Valid Exam Book exam covers all the content of the examination and answers you need to know.
Service-Cloud-Consultant Valid Exam Book study material is suitable for all people.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Valid Exam Book - Salesforce Certified Service cloud consultant You know how important this certification to you. So a wise and diligent person should absorb more knowledge when they are still young. At present, our Service-Cloud-Consultant New Test Cram Sheet File study prep has gained wide popularity among different age groups.
The person who has been able to succeed is because that he believed he can do it. Goldmile-Infobiz is able to help each IT person, because it has the capability. Goldmile-Infobiz Salesforce Service-Cloud-Consultant Valid Exam Book exam training materials can help you to pass the exam.
Salesforce Service-Cloud-Consultant Valid Exam Book - Quitters never win and winners never quit.
This is a wise choice, after using our Service-Cloud-Consultant Valid Exam Book training materials, you will realize your dream of a promotion because you deserve these reports and your efforts will be your best proof. Therefore, when you are ready to review the exam, you can fully trust our products, choose our learning materials. If you don't want to miss out on such a good opportunity, buy it quickly. Thus, users do not have to worry about such trivial issues as typesetting and proofreading, just focus on spending the most practice to use our Service-Cloud-Consultant Valid Exam Book learning materials. After careful preparation, I believe you will be able to pass the exam.
Our braindumps for Service-Cloud-Consultant Valid Exam Book real exam are written to highest standard of technical profession, tested by our senior IT experts and certified trainers. You can totally trust our Service-Cloud-Consultant Valid Exam Book exam prep materials because we guarantee the best quality of our products.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
ISACA CISA - You also can become the lucky guys as long as you are willing to learn. It is our aspiration to help candidates get certification in their first try with our latest Workday Workday-Pro-HCM-Core exam prep and valid pass guide. Besides, our EMC D-SF-A-01 exam questions will help you pass the exam and get the certification for sure. With our Microsoft MB-280 torrent dumps, you can be confident to face any challenge in the actual test. HP HPE6-A87 - The reason of making the Goldmile-Infobiz stand out in so many peers is that we have a lot of timely updated practice questions and answers which accurately and correctly hit the exam.
Updated: May 28, 2022