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他們不斷利用自己的IT知識和豐富的經驗來研究Microsoft MB-230認證資料 認證考試的往年的考題而推出了Microsoft MB-230認證資料 認證考試的考試練習題和答案。所以Goldmile-Infobiz的Microsoft MB-230認證資料 認證考試的最新考試練習題和答案深受參加Microsoft MB-230認證資料 認證考試的考生的歡迎。也許在其他的網站或書籍上，你也可以沒瞭解到相關的培訓資料。
Microsoft MB-230認證資料 - 而且所有的考古題都免費提供demo。
如果你選擇了報名參加Microsoft MB-230認證資料 認證考試，你就應該馬上選擇一份好的學習資料或培訓課程來準備考試。因為Microsoft MB-230認證資料 是一個很難通過的認證考試，要想通過考試必須為考試做好充分的準備。
我們提供所有熱門認證考試學習資料，其中包含PDF電子版本和軟件版本的MB-230認證資料題庫，還有APP在線版本支持離線使用，方便考生選擇使用。并且我們的MB-230認證資料考古題包含實際考試中可能出現的所有問題，是您的MB-230認證資料考試合格的最佳復習資料，幫助您輕松通過測試。
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
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Updated: May 28, 2022