820-605信息資訊,Cisco 820-605考試重點 - Cisco Customer Success Manager - Goldmile-Infobiz

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820-605 PDF DEMO:

QUESTION NO: 1
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B

QUESTION NO: 2
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D

QUESTION NO: 3
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B

QUESTION NO: 4
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E

QUESTION NO: 5
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D

你已經看到Goldmile-Infobiz Cisco的NAHQ CPHQ考試認證培訓資料,是時候做出選擇了,你甚至可以選擇其他的產品,不過你要知道我們Goldmile-Infobiz帶給你的無限大的利益,也只有Goldmile-Infobiz能給你100%保證成功,Goldmile-Infobiz能讓你有個美好的前程,讓你以後在IT行業有更寬廣的道路可以走,高效率的工作在資訊技術領域。 有了最新詳細的題庫和答案,為您的Cisco 300-620考試做好充分的準備,我們將保證您在考試中取得成功。 SAP C-TS4FI-2023 - 我們都知道,在互聯網普及的時代,需要什麼資訊那是非常簡單的事情,不過缺乏的是品質及適用性的問題。 ServiceNow CIS-HAM - 您還可以在Goldmile-Infobiz網站下載免費的DEMO試用,這樣您就能檢驗我們產品的質量,絕對是您想要的! Workday Workday-Pro-HCM-Reporting - 在真實的生命裏,每樁偉業都有信心開始,並由信心跨出第一步。

Updated: May 27, 2022