你可以先在網上免費下載Goldmile-Infobiz提供的關於Salesforce CRT-261最新考古題 認證考試的部分考試練習題和答案，作為嘗試來檢驗我們的品質。只要你選擇購買Goldmile-Infobiz的產品，Goldmile-Infobiz就會盡全力幫助你一次性通過Salesforce CRT-261最新考古題 認證考試。 Goldmile-Infobiz的產品不僅可以幫你順利通過Salesforce CRT-261最新考古題 認證考試，而且還可以享用一年的免費線上更新服務，把我們研究出來的最新產品第一時間推送給客戶，方便客戶對考試做好充分的準備。如果你考試失敗，我們會全額退款給你。 Goldmile-Infobiz為Salesforce CRT-261最新考古題 認證考試準備的培訓包括Salesforce CRT-261最新考古題認證考試的模擬測試題和當前考試題。
Salesforce Service Cloud Consultant CRT-261 認證培訓和詳細的解釋和答案。
Salesforce Service Cloud Consultant CRT-261最新考古題 - Certification Preparation for Service Cloud Consultant 當你感到悲哀痛苦時，最好是去學東西，學習會使你永遠立於不敗之地。 我們Goldmile-Infobiz是一個為多種IT認證考試的人，提供準確的考試材料的網站，我們Goldmile-Infobiz是一個可以為很多IT人士提升自己的職業藍圖，我們的力量會讓你難以置信。你可以先嘗試我們Goldmile-Infobiz為你們提供的免費下載關於Salesforce的CRT-261 考題免費下載考試的部分考題及答案，檢測我們的可靠性。
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Salesforce CRT-261最新考古題 - 你也可以隨時要求我們為你提供最新版的考古題。
近來，Salesforce的認證考試越來越受大家的歡迎。Salesforce的認證資格也變得越來越重要。作為被 IT行業廣泛認可的考試，CRT-261最新考古題認證考試是Salesforce中最重要的考試之一。取得了這個考試的認證資格，你就可以獲得很多的利益。如果你也想參加這個考試的話，Goldmile-Infobiz的CRT-261最新考古題考古題是你準備考試的時候不能缺少的工具。因为这是CRT-261最新考古題考试的最优秀的参考资料。
所有的IT職員都知道，IT認證考試的資格是不容易拿到的。但是，參加IT認證考試獲得資格又是提升自己能力以及更好地證明自己的價值的途徑，所以不得不選擇。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
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Updated: May 28, 2022