Goldmile-Infobiz為Salesforce CRT-261考古題 認證考試準備的培訓包括Salesforce CRT-261考古題認證考試的模擬測試題和當前考試題。在互聯網上你也可以看到幾個也提供相關的培訓的網站，但是你比較之後，你就會發現Goldmile-Infobiz的關於Salesforce CRT-261考古題 認證考試的培訓比較有針對性，不僅品質是最高的，而且內容是最全面的。 我們Goldmile-Infobiz Salesforce的CRT-261考古題考試的試題及答案，為你提供了一切你所需要的考前準備資料，關於Salesforce的CRT-261考古題考試，你可以從不同的網站或書籍找到這些問題，但關鍵是邏輯性相連，我們的試題及答案不僅能第一次毫不費力的通過考試，同時也能節省你寶貴的時間。 適當的選擇培訓是成功的保證，但是選擇是相當重要的，Goldmile-Infobiz的知名度眾所周知，沒有理由不選擇它。
Salesforce Service Cloud Consultant CRT-261 認證培訓和詳細的解釋和答案。
Goldmile-Infobiz Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考古題考試培訓資料同樣可以幫助你立於不敗之地。 你可以先嘗試我們Goldmile-Infobiz為你們提供的免費下載關於Salesforce的CRT-261 考試證照綜述考試的部分考題及答案，檢測我們的可靠性。想更好更快的通過Salesforce的CRT-261 考試證照綜述考試嗎？快快選擇我們Goldmile-Infobiz吧！它可以迅速的完成你的夢想。
為了每位IT認證考試的考生切身利益，我們網站提供Goldmile-Infobiz Salesforce的CRT-261考古題考試培訓資料是根據考生的需要而定做的，由我們Goldmile-Infobiz資質深厚的IT專家專門研究出來的，他們的奮鬥結果不僅僅是為了幫助你們通過考試，而且是為了讓你們有一個更好的明天。
Salesforce CRT-261考古題 - 你也可以隨時要求我們為你提供最新版的考古題。
近來，Salesforce的認證考試越來越受大家的歡迎。Salesforce的認證資格也變得越來越重要。作為被 IT行業廣泛認可的考試，CRT-261考古題認證考試是Salesforce中最重要的考試之一。取得了這個考試的認證資格，你就可以獲得很多的利益。如果你也想參加這個考試的話，Goldmile-Infobiz的CRT-261考古題考古題是你準備考試的時候不能缺少的工具。因为这是CRT-261考古題考试的最优秀的参考资料。
Goldmile-Infobiz有你需要的所有資料，絕對可以滿足你的要求。你可以到Goldmile-Infobiz的网站了解更多的信息，找到你想要的考试资料。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
CIPS L4M4 - 體驗過之後再購買，這樣可以避免你因為不知道資料的品質而盲目購買以後覺得後悔這樣的事情。 使用Goldmile-Infobiz公司推出的Microsoft GH-100考試學習資料，您將發現與真實考試95%相似的考試問題和答案，以及我們升級版之后的Salesforce Microsoft GH-100題庫，覆蓋率會更加全面。 HITRUST CCSFP - 但是，他們都不能保證考試資料的品質，同時也不能給你考試失敗就全額退款的保障。 沒有做過任何的努力當然是不容易通過的，畢竟通過Salesforce Microsoft DP-300-KR認證考試需要相當過硬的專業知識。 雖然Huawei H31-341_V2.5考古題學習資料非常受歡迎，但是我們還是為客戶提供了免費的Salesforce Huawei H31-341_V2.5試用DEMO，供考生體驗，我們也將不斷發布更多新版的題庫，以滿足IT行業日益增長的需求。
Updated: May 28, 2022