雖然有很多方法可以幫你達到你的這些目的，但是選擇Goldmile-Infobiz是你最明智的選擇，Goldmile-Infobiz可以使你花時間更短金錢更少並且更有把握地通過考試，而且我們還會為你提供一年的免費售後服務。Goldmile-Infobiz是個可以為所有有關於IT認證考試提供資料的網站。Goldmile-Infobiz可以為你提供最好最新的考試資源。 為了通過Salesforce Service-Cloud-Consultant最新題庫資源 認證考試，請選擇我們的Goldmile-Infobiz來取得好的成績。你不會後悔這樣做的，花很少的錢取得如此大的成果這是值得的。 如果你購買了我們提供的Salesforce Service-Cloud-Consultant最新題庫資源認證考試相關的培訓資料，你是可以成功地通過Salesforce Service-Cloud-Consultant最新題庫資源認證考試。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 在你使用之後，相信你會很滿意我們的產品的。
Goldmile-Infobiz可以讓你不需要花費那麼多時間，金錢和精力，Goldmile-Infobiz會為你提供針對性訓練來準備Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant最新題庫資源認證考試，僅需大約20個小時你就能通過考試。 Goldmile-Infobiz Salesforce的最新 Service-Cloud-Consultant 考古題認證的培訓工具包是由Goldmile-Infobiz的IT專家團隊設計和準備的，它的設計與當今瞬息萬變的IT市場緊密相連，Goldmile-Infobiz的訓練幫助你利用不斷發展的的技術，提高解決問題的能力，並提高你的工作滿意度，我們Goldmile-Infobiz Salesforce的最新 Service-Cloud-Consultant 考古題認證覆蓋率超過計畫的100%，只要你使用我們的試題及答案，我們保證你一次輕鬆的通過考試。
我們的Goldmile-Infobiz提供的試題及答案和真正的試題有95%的相似性。使用Goldmile-Infobiz的培訓工具，您的Salesforce Service-Cloud-Consultant最新題庫資源 認證考試是可以很輕鬆的通過的。Goldmile-Infobiz是促使IT人士成功的最好的催化劑。
Salesforce Service-Cloud-Consultant最新題庫資源 - 還會讓你又一個美好的前程。
如果你要參加Salesforce的Service-Cloud-Consultant最新題庫資源認定考試，Goldmile-Infobiz的Service-Cloud-Consultant最新題庫資源考古題是你最好的準備工具。這個資料可以幫助你輕鬆地通過考試。這是一個評價很高的資料，有了它，你就不用再擔心你的考試了。因為這個考古題可以解決你在準備考試時遇到的一切難題。在購買Goldmile-Infobiz的Service-Cloud-Consultant最新題庫資源考古題之前，你還可以下載免費的考古題樣本作為試用。這樣你就可以自己判斷這個資料是不是適合自己。
我們Goldmile-Infobiz網站是在盡最大的努力為廣大考生提供最好最便捷的服務。速度和高效率當然不可避免，在當今的社會裏，高效率走到哪里都是熱議的話題，所以我們網站為廣大考生設計了一個高效率的培訓資料，可以讓考生迅速領悟，從而考試取得優異的成績。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
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Updated: May 28, 2022