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我們承諾將盡力幫助你通過Salesforce Service-Cloud-Consultant真題材料 認證考試。
Salesforce Service Cloud Consultant Service-Cloud-Consultant真題材料 - Salesforce Certified Service cloud consultant 空想可以使人想出很多絕妙的主意，但卻辦不了任何事情。 我相信你對我們的產品將會很有信心。如果你選擇使用Goldmile-Infobiz的產品，Goldmile-Infobiz可以幫助你100%通過你的一次參加的Salesforce Service-Cloud-Consultant 學習筆記 認證考試。
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Salesforce Service-Cloud-Consultant真題材料 - ”這是來自安西教練的一句大家都熟知的名言。
還在為怎樣才能順利通過Salesforce Service-Cloud-Consultant真題材料 認證考試而苦惱嗎？還在苦苦等待Salesforce Service-Cloud-Consultant真題材料 認證考試的最新資料嗎？Goldmile-Infobiz研究出了最新的Salesforce Service-Cloud-Consultant真題材料 認證考試相關資料。想通過Salesforce Service-Cloud-Consultant真題材料 認證考試考試嗎？快將Goldmile-Infobiz的Salesforce Service-Cloud-Consultant真題材料認證考試的最新練習題及答案加入你的購物車吧！Goldmile-Infobiz已經在網站上為你免費提供部分Salesforce Service-Cloud-Consultant真題材料 認證考試的練習題和答案，你可以免費下載作為嘗試。相信你對我們的產品會很滿意的。利用它你可以很輕鬆地通過考試。我們承諾，如果你使用了Goldmile-Infobiz的最新的Salesforce Service-Cloud-Consultant真題材料 認證考試練習題和答案卻考試失敗，Goldmile-Infobiz將會全額退款給你。
這個考試的認證資格可以證明你擁有很高的技能。但是，和考試的重要性一樣，這個考試也是非常難的。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
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Updated: May 28, 2022