Goldmile-Infobiz提供的培訓材料包括Salesforce Service-Cloud-Consultant考題套裝 認證考試的類比測試軟體和相關類比試題，練習題和答案。我們可以提供最佳最新的Salesforce Service-Cloud-Consultant考題套裝 認證考試的練習題和答案來滿足你的需求。我的很多IT行業的朋友為了通過Salesforce Service-Cloud-Consultant考題套裝 認證考試花費了很多時間和精力，但是他們沒有選擇培訓班或者網上培訓，所以對他們而言通過考試是比較有難度的，一般他們的一次性通過的幾率很小。 所以你必須抓住Goldmile-Infobiz這個機會，讓你隨時可以展現你的技能，Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考題套裝考試培訓資料就是你通過認證的最有效的方法，有了這個認證，你將在你人生的藍圖上隨意揮灑，實現你的夢想，走向成功。要做就做一個勇往直前的人，那樣的人生才有意義。 一般人為了通過Salesforce Service-Cloud-Consultant考題套裝 認證考試都需要花費大量的時間和精力來復習備考。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 相信你對我們的產品會很滿意的。
Goldmile-Infobiz可以帮助你通过Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考題套裝考试。 通過Service-Cloud-Consultant 考試證照考試認證，如同通過其他世界知名認證，得到國際的承認及接受，Service-Cloud-Consultant 考試證照考試認證也有其廣泛的IT認證，世界各地的人們都喜歡選擇Service-Cloud-Consultant 考試證照考試認證，使自己的職業生涯更加強化與成功，在Goldmile-Infobiz，你可以選擇適合你學習能力的產品。
所以，你很有必要選擇一個高效率的考試參考資料。當然，最重要的是要選一個適合自己的工具來更好地準備考試，這是一個與你是否可以順利通過考試相關的問題。所以，Goldmile-Infobiz的Service-Cloud-Consultant考題套裝考古題吧。
Salesforce Service-Cloud-Consultant考題套裝 - 使用Goldmile-Infobiz你可以很快獲得你想要的證書。
Salesforce的認證考試最近越來越受到大家的歡迎了。IT認證考試有很多種。你參加過哪一個考試呢？比如Service-Cloud-Consultant考題套裝等很多種考試。這些都是很重要的考試，你想參加哪一個呢？我們在這裏說一下Service-Cloud-Consultant考題套裝認證考試。如果你想參加這個考試，那麼Goldmile-Infobiz的Service-Cloud-Consultant考題套裝考古題可以幫助你輕鬆通過考試。
Goldmile-Infobiz是個一直為你提供最新最準確的Salesforce Service-Cloud-Consultant考題套裝認證考試相關資料的網站。為了讓你放心的選擇我們，你在網上可以免費下載Goldmile-Infobiz為你提供的部分考試練習題和答案，作為免費嘗試。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
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Updated: May 28, 2022