親愛的廣大考生，你有沒有想過參與任何Salesforce的Service-Cloud-Consultant考題資訊考試的培訓課程嗎？其實你可以採取措施一次通過認證，Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考題資訊考試題培訓資料是個不錯的選擇，本站虛擬的網路集訓和使用課程包涵大量你們需要的考題集，完全可以讓你們順利通過認證。 我們Goldmile-Infobiz提供下載的Salesforce的Service-Cloud-Consultant考題資訊的問題範例，使你購買無風險的過程，這是一個使用版的練習題，讓你看得到介面的友好，問題的品質，以及在你決定購買之前的價值，我們有信心，我們Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考題資訊的樣品足以定性，成為讓你滿意的產品。為了保證你的權益，Goldmile-Infobiz承諾一次不過，將退還購買費用。 我們Goldmile-Infobiz網站的培訓資料是沒有網站可以與之比較的。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 用最放鬆的心態面對一切艱難。
另外，你還可以先試用Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考題資訊考古題的一部分。 購買我們Goldmile-Infobiz Salesforce的Service-Cloud-Consultant 考試證照綜述考試認證的練習題及答案，你將完成你人生中最重要的考前準備問題，你將得到最高品質的培訓資料，今天購買我們的產品，是你為自己打開了新的大門，也是為了更美好的未來，也使你付出最小努力，獲得最大的成功。
Service-Cloud-Consultant考題資訊認證考試是現今很受歡迎的考試。還沒有取得這個考試的認證資的你，肯定也想參加這個考試了吧。確實，這是一個困難的考試，但是這也並不是說不能 取得高分輕鬆通過考試。
Salesforce Salesforce Service-Cloud-Consultant考題資訊是其中的重要認證考試之一。
Goldmile-Infobiz提供給你最權威全面的Service-Cloud-Consultant考題資訊考試考古題，命中率極高，考試中會出現的問題可能都包含在這些考古題裏了，我們也會隨著大綱的變化隨時更新考古題。它可以避免你為考試浪費過多的時間和精力，助你輕鬆高效的通過考試。即便您沒有通過考試，我們也將承諾全額退款！所以你將沒有任何損失。機會是留給有準備的人的，希望你不要錯失良機。
現在你還可以嘗試在Goldmile-Infobiz的網站上免費下載我們您提供的Salesforce Service-Cloud-Consultant考題資訊 認證考試的測試軟體和部分練習題和答案來。Goldmile-Infobiz能為你提供一個可靠而全面的關於通過Salesforce Service-Cloud-Consultant考題資訊 認證考試的方案。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 4
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
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Updated: May 28, 2022