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Salesforce Service Cloud Consultant Service-Cloud-Consultant 也從考生那裏得到了很好的評價。
Goldmile-Infobiz的Service-Cloud-Consultant - Salesforce Certified Service cloud consultant認證考試考古題是經過眾多考生檢驗過的資料，可以保證有很高的成功率。 Goldmile-Infobiz是一個你可以完全相信的網站。Goldmile-Infobiz的IT技術專家為了讓大家可以學到更加高效率的資料一直致力於各種IT認證考試的研究，從而開發出了更多的考試資料。
這樣可以節約考生的時間和金錢，大多數的考生都選擇這樣的方式來獲得Service-Cloud-Consultant認證考試認證，并節省了很多的時間和努力。您需要是在反復練習這份真題的基礎上，多思考，多總結，通過Service-Cloud-Consultant認證考試考試就沒有問題了。Goldmile-Infobiz長年以來一直向大家提供關于IT認證考試相關的學習資料。
Salesforce Service-Cloud-Consultant認證考試 - 所以Goldmile-Infobiz得到了大家的信任。
通過Salesforce Service-Cloud-Consultant認證考試 認證考試的方法有很多種，花大量時間和精力來復習Salesforce Service-Cloud-Consultant認證考試 認證考試相關的專業知識是一種方法，通過少量時間和金錢選擇使用Goldmile-Infobiz的針對性訓練和練習題也是一種方法。
比如Service-Cloud-Consultant認證考試考古題都是根據最新版的IT認證考試研發出來的。可以告訴大家最新的與考試相關的消息。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
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Updated: May 28, 2022