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Salesforce Service Cloud Consultant Service-Cloud-Consultant 只要你用了它你就會發現，這一切都是真的。
Salesforce Service Cloud Consultant Service-Cloud-Consultant認證題庫 - Salesforce Certified Service cloud consultant 於是，IT行業的競爭愈發激烈了。 通過免費下載 Service-Cloud-Consultant 考題認證考試好像是一件很難的事情。已經報名參加考試的你，現在正在煩惱應該怎麼準備考試嗎？如果是這樣的話，請看下面的內容，我現在告訴你通過免費下載 Service-Cloud-Consultant 考題考試的捷徑。
如果你不想因為考試浪費太多的時間與精力，那麼Goldmile-Infobiz的Service-Cloud-Consultant認證題庫考古題無疑是你最好的選擇。用這個資料你可以提高你的學習效率，從而節省很多時間。Goldmile-Infobiz的Service-Cloud-Consultant認證題庫考古題是很好的參考資料。
而且通過 Salesforce Salesforce Service-Cloud-Consultant認證題庫 認證考試也不是很簡單的。
Goldmile-Infobiz是個可以為所有有關於IT認證考試提供資料的網站。Goldmile-Infobiz可以為你提供最好最新的考試資源。選擇Goldmile-Infobiz你可以安心的準備你的Salesforce Service-Cloud-Consultant認證題庫考試。我們的培訓才料可以保證你100%的通過Salesforce Service-Cloud-Consultant認證題庫認證考試，如果沒有通過我們將全額退款並且會迅速的更新考試練習題和答案，但這幾乎是不可能發生的。Goldmile-Infobiz可以為你通過Salesforce Service-Cloud-Consultant認證題庫的認證考試提供幫助，也可以為你以後的工作提供幫助。雖然有很多方法可以幫你達到你的這些目的，但是選擇Goldmile-Infobiz是你最明智的選擇，Goldmile-Infobiz可以使你花時間更短金錢更少並且更有把握地通過考試，而且我們還會為你提供一年的免費售後服務。
為了通過Salesforce Service-Cloud-Consultant認證題庫 認證考試，請選擇我們的Goldmile-Infobiz來取得好的成績。你不會後悔這樣做的，花很少的錢取得如此大的成果這是值得的。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
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Updated: May 28, 2022