Service-Cloud-Consultant題庫資訊,Salesforce Service-Cloud-Consultant證照資訊 & Salesforce Certified Service-Cloud-Consultant - Goldmile-Infobiz

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Salesforce Service Cloud Consultant Service-Cloud-Consultant 只要你用了它你就會發現,這一切都是真的。

Salesforce Service Cloud Consultant Service-Cloud-Consultant題庫資訊 - Salesforce Certified Service cloud consultant 於是,IT行業的競爭愈發激烈了。 如果你想輕鬆通過考試,那麼快來試試吧。通過Service-Cloud-Consultant 考古題介紹認證考試好像是一件很難的事情。

這是為了考生們特別製作的考試資料。它可以讓你在短時間內充分地準備考試,並且輕鬆地通過考試。如果你不想因為考試浪費太多的時間與精力,那麼Goldmile-Infobiz的Service-Cloud-Consultant題庫資訊考古題無疑是你最好的選擇。

Salesforce Service-Cloud-Consultant題庫資訊 - 在你使用之後,相信你會很滿意我們的產品的。

Salesforce Service-Cloud-Consultant題庫資訊 認證考試是一個檢驗IT專業知識的認證考試。Goldmile-Infobiz是個能幫你快速通過Salesforce Service-Cloud-Consultant題庫資訊 認證考試的網站,很多參加Salesforce Service-Cloud-Consultant題庫資訊 認證考試的人花費大量的時間和精力,或者花錢報補習班,都是為了通過Salesforce Service-Cloud-Consultant題庫資訊 認證考試。Goldmile-Infobiz可以讓你不需要花費那麼多時間,金錢和精力,Goldmile-Infobiz會為你提供針對性訓練來準備Salesforce Service-Cloud-Consultant題庫資訊認證考試,僅需大約20個小時你就能通過考試。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

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Updated: May 28, 2022