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Salesforce Service Cloud Consultant Service-Cloud-Consultant 選擇Goldmile-Infobiz，下一個IT人才就是你。
Salesforce Service Cloud Consultant Service-Cloud-Consultant考題套裝 - Salesforce Certified Service cloud consultant 各行各業的人們都在為了將來能做出點什麼成績而努力。 在如今競爭激烈的IT行業中，通過了Salesforce Service-Cloud-Consultant 考試心得 認證考試是有很多好處的。因為有了Salesforce Service-Cloud-Consultant 考試心得 認證證書就可以提高收入。
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在Salesforce的Service-Cloud-Consultant考題套裝考試題庫頁面中，我們擁有所有最新的考古題，由Goldmile-Infobiz資深認證講師和經驗豐富的技術專家精心編輯而來，完整覆蓋最新試題。Salesforce的Service-Cloud-Consultant考題套裝考古題包含了PDF電子檔和軟件版，還有在線測試引擎，全新收錄了Service-Cloud-Consultant考題套裝認證考試所有試題，并根據真實的考題變化而不斷變化，適合全球考生通用。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
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Updated: May 28, 2022