當你感到悲哀痛苦時，最好是去學些什麼東西，比如通過Service-Cloud-Consultant考題套裝考試，獲得該證書可以使你永遠立於不敗之地。我們的IT團隊致力于提供真實的Salesforce Service-Cloud-Consultant考題套裝題庫問題和答案，所有購買我們Service-Cloud-Consultant考題套裝題庫的客戶都將獲得長達一年的免費更新，確保考生有足夠的時間學習。成功不是將來才有的，而是從決定去做的那一刻起，持續累積,Salesforce Service-Cloud-Consultant考題套裝考古題學習資料是根據最新的考試知識點整編而來，覆蓋面廣，是你備考的最佳助手。 Goldmile-Infobiz為Salesforce Service-Cloud-Consultant考題套裝 認證考試準備的培訓包括Salesforce Service-Cloud-Consultant考題套裝認證考試的模擬測試題和當前的考試真題。在互聯網上你也可以看到幾個也提供相關的培訓的網站，但是你比較之後，你就會發現Goldmile-Infobiz的關於Salesforce Service-Cloud-Consultant考題套裝 認證考試的培訓比較有針對性，不僅品質是最高的，而且內容是最全面的。 在Goldmile-Infobiz網站上你可以免費下載我們提供的關於Salesforce Service-Cloud-Consultant考題套裝認證考試的部分考題及答案測驗我們的可靠性。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 这个考古題是由Goldmile-Infobiz提供的。
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Salesforce Service-Cloud-Consultant考題套裝 - 我想你應該就是這樣的人吧。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 2
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A
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Updated: May 28, 2022