By our three versions of MB-230 Exam Papers study engine: the PDF, Software and APP online, we have many repeat orders in a long run. The PDF version helps you read content easier at your process of studying with clear arrangement, and the PC Test Engine version of MB-230 Exam Papers practice questions allows you to take stimulation exam to check your process of exam preparing, which support windows system only. Moreover, there is the APP version of MB-230 Exam Papers study engine, you can learn anywhere at any time. And our MB-230 Exam Papers exam questions can give a brand new experience on the studying styles for we have three different versions of our MB-230 Exam Papers study guide. As promising learners in this area, every exam candidates need to prove self-ability to working environment to get higher chance and opportunities for self-fulfillment. We have hired professional staff to maintain MB-230 Exam Papers practice engine and our team of experts also constantly updates and renew the question bank according to changes in the syllabus.
Microsoft Dynamics 365 MB-230 No one will laugh at a hardworking person.
The MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Papers study materials are of great help in this sense. Once you have used our Test MB-230 Discount exam training in a network environment, you no longer need an internet connection the next time you use it, and you can choose to use Test MB-230 Discount exam training at your own right. Our Test MB-230 Discount exam training do not limit the equipment, do not worry about the network, this will reduce you many learning obstacles, as long as you want to use Test MB-230 Discount test guide, you can enter the learning state.
You can see our MB-230 Exam Papers exam materials have three version, including PDf version, APP version and soft version, the PDf version support printing. You can free download part of MB-230 Exam Papers simulation test questions and answers of MB-230 Exam Papers exam dumps and print it, using it when your eyes are tired. It is more convenient for you to look and read while protect our eye.
Microsoft MB-230 Exam Papers - Quickly, the scores will display on the screen.
Good opportunities are always for those who prepare themselves well. You should update yourself when you are still young. Our MB-230 Exam Papers study materials might be a good choice for you. The contents of our study materials are the most suitable for busy people. You can have a quick revision of the MB-230 Exam Papers study materials in your spare time. Also, you can memorize the knowledge quickly. There almost have no troubles to your normal life. You can make use of your spare moment to study our MB-230 Exam Papers study materials. The results will become better with your constant exercises. Please have a brave attempt.
They are PDF version, online test engines and windows software of the MB-230 Exam Papers study materials. The three packages can guarantee you to pass the exam for the first time.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
MSSC CLT - Goldmile-Infobiz is an excellent IT certification examination information website. The Fortinet FCSS_NST_SE-7.4 certification exam training tools contains the latest studied materials of the exam supplied by IT experts. Microsoft AZ-204-KR - Goldmile-Infobiz's information resources are very wide and also very accurate. The industrious Goldmile-Infobiz's IT experts through their own expertise and experience continuously produce the latest Microsoft Huawei H19-404_V1.0 training materials to facilitate IT professionals to pass the Microsoft certification Huawei H19-404_V1.0 exam. Juniper JN0-460 - Moreover, we also provide you with a year of free after-sales service to update the exam practice questions and answers.
Updated: May 28, 2022