We stipulate the quality and accuracy of MB-230 Test Materials exam questions every year for your prospective dream. And our experts team keep close eyes on the upfront message that can help you deal with the new question points emerging during your simulation exercise of MB-230 Test Materials practice materials. So instead of being seduced by the prospect of financial reward solely, we consider more to the interest and favor of our customers. According to different audience groups, our products for the examination of the teaching content of a careful division, so that every user can find a suitable degree of learning materials. More and more candidates choose our MB-230 Test Materials quiz guide, they are constantly improving, so what are you hesitating about? As long as users buy our products online, our Microsoft Dynamics 365 Customer Service Functional Consultant practice materials will be shared in five minutes, so hold now, but review it! We promise you that MB-230 Test Materials actual exam must be worth purchasing, and they can be your helper on your way to get success in gaining the MB-230 Test Materials certificate.
Microsoft Dynamics 365 MB-230 You really don't have time to hesitate.
Microsoft Dynamics 365 MB-230 Test Materials - Microsoft Dynamics 365 Customer Service Functional Consultant Even if you just entered the industry, you can easily understand their meaning. I believe this will also be one of the reasons why you choose our MB-230 Valid Visual Cert Exam study materials. After you use MB-230 Valid Visual Cert Exam real exam，you will not encounter any problems with system .
And we keep updating our MB-230 Test Materials learing quiz all the time. We provide the best MB-230 Test Materials practice guide and hope our sincere service will satisfy all the clients. Many clients worry that after they bought our MB-230 Test Materials exam simulation they might find the exam questions are outdated and waste their time, money and energy.
Microsoft MB-230 Test Materials - It is all about efficiency and accuracy.
Our reliable MB-230 Test Materials question dumps are developed by our experts who have rich experience in the fields. Constant updating of the MB-230 Test Materials prep guide keeps the high accuracy of exam questions thus will help you get use the MB-230 Test Materials exam quickly. During the exam, you would be familiar with the questions, which you have practiced in our MB-230 Test Materials question dumps. That’s the reason why most of our customers always pass exam easily.
And our website has already became a famous brand in the market because of our reliable MB-230 Test Materials exam questions. Different from all other bad quality practice materials that cheat you into spending much money on them, our MB-230 Test Materials exam materials are the accumulation of professional knowledge worthy practicing and remembering.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
We will provide high quality assurance of ITIL ITIL4-DPI exam questions for our customers with dedication to ensure that we can develop a friendly and sustainable relationship. Salesforce Health-Cloud-Accredited-Professional - For more textual content about practicing exam questions, you can download our products with reasonable prices and get your practice begin within 5 minutes. We put high emphasis on the protection of our customers’ personal data and fight against criminal actson our Cisco 200-301 exam questions. Juniper JN0-460 - And you can free donwload the demos to have a look. Knowledge is defined as intangible asset that can offer valuable reward in future, so never give up on it and our APICS CPIM-8.0 exam preparation can offer enough knowledge to cope with the exam effectively.
Updated: May 28, 2022