Goldmile-Infobiz Salesforce CRT-261 Latest Test Camp exam covers all the content of the examination and answers you need to know. Tried Exams ot Goldmile-Infobiz , you know this is something you do everything possible to want, and it is really perfect for the exam preparation. Salesforce CRT-261 Latest Test Camp exam is an popular examination of the IT industry , and it is also very important. We are never complacent about our achievements, so all content of our CRT-261 Latest Test Camp exam questions are strictly researched by proficient experts who absolutely in compliance with syllabus of this exam. Accompanied by tremendous and popular compliments around the world, to make your feel more comprehensible about the CRT-261 Latest Test Camp study prep, all necessary questions of knowledge concerned with the exam are included into our CRT-261 Latest Test Camp simulating exam. This is someone who passed the examination said to us.
Salesforce Service Cloud Consultant CRT-261 With it, your exam problems will be solved.
Salesforce Service Cloud Consultant CRT-261 Latest Test Camp - Certification Preparation for Service Cloud Consultant Practice and diligence make perfect. The person who has been able to succeed is because that he believed he can do it. Goldmile-Infobiz is able to help each IT person, because it has the capability.
So can you as long as you buy our CRT-261 Latest Test Camp exam braindumps. Propulsion occurs when using our CRT-261 Latest Test Camp preparation quiz. They can even broaden amplitude of your horizon in this line.
Salesforce CRT-261 Latest Test Camp - Now let our Goldmile-Infobiz help you!
There are three different versions of our CRT-261 Latest Test Camp preparation prep including PDF, App and PC version. Each version has the suitable place and device for customers to learn anytime, anywhere. In order to give you a basic understanding of our various versions on our CRT-261 Latest Test Camp exam questions, each version offers a free trial. So there are three free demos of our CRT-261 Latest Test Camp exam materials. And you can easily download the demos on our website.
Goldmile-Infobiz insists on providing you with the best and high quality exam dumps, aiming to ensure you 100% pass in the actual test. Being qualified with Salesforce certification will bring you benefits beyond your expectation.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Passing the CFA Institute Sustainable-Investing exam is like the vehicle's engine. Now, Adobe AD0-E725 sure pass exam will help you step ahead in the real exam and assist you get your Adobe AD0-E725 certification easily. If you want to get the related certification in an efficient method, please choose the Esri ESDP_2025 study materials from our company. ServiceNow CIS-HAM - If you want to pass exam one-shot, you shouldn't miss our files. This is a wise choice, after using our Huawei H25-611_V1.0 training materials, you will realize your dream of a promotion because you deserve these reports and your efforts will be your best proof.
Updated: May 28, 2022